Customer Service Quality Control .Net Assistant

Title:Claims

******@*****.***

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NAME: TROY DUBE

ADDRESS:

CITY: Enfield

STATE/PROVINCE: CT

ZIP/POSTAL CODE: 06083

COUNTRY: USA

EMAIL: ******@*****.***

PHONE: 860-***-****

CANDIDATE ID: N/A

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Not Entered

HOMEPAGE:

HOTSKILLS:

ESUME

Troy E. Dube

1 Missile Dr., P. O. Box 297

Enfield, CT 06083

^860-***-****

E-mail: ******@*****.***

Troy E. Dube

P. O. Box 297

Enfield, CT 060**-***-**** ******@*****.***

SUMMARY A reliable, highly motivated Computer Information Systems

student; a fast learner with the ability to work quickly and

accurately, a high level of initiative, and a willingness to accept

new responsibilities and challenges.

EDUCATION Manchester Community-Technical College,

Manchester, CT

Computer Information Systems Certificate Program

GPA: 3.568 Nutmeg

State Games Scholarship Award Recipient, 1995

RELATED COURSES Programming in ANSI C Programming Logic and Design

Programming in COBOL MVS Operating Systems/JCL Visual Basic Windows NT

HTML MS Office

EMPLOYMENT

1998

-PresentAetna US Healthcare, Hartford, CT Claims

Processor Process Physical Therapy medical claims in a production

environment with a high degree of accuracy. Completed training class

in the top 5% Trained Employees on the use of macros to increase

productivity

Qualex Quality Photo, East Hartford, CT 1996-1998Cine Operator

Quality control in a high production environment. Exceeded

departmental productions standards by over 20% Trained employees in

darkroom inspection

1993

-1995Aetna Health Plans, Windsor, CT Team Leader/Senior Unit

Assistant Supervised mail operations for the HMO claims unit,

responsible for the training, auditing, and performance for three

employees. Located unidentifiable claims on national database.

Contributed to the Master Search claim location program Implemented

mail procedures that increased the amount of claims delivered by 5%

1987

-1993Papa Gino's, Enfield, CT Shift Supervisor Closed store,

prepared deposits, managed staff and performed customer service

functions.

VOLUNTEER WORK Special Olympics World Games, New Haven, CT 1995

Volunteer

Nutmeg State Games, Hamden, CT Security Volunteer

References available on request

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