Customer Service Training

Martha Williams

Email: ********@****************.***

Address:

City: Marietta

State: GA

Zip: 30067

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Fitness Professional with more than 15 years of experience planning, developing and implementing fitness programs.

Educational Background:

High School Dipolma from University of California, Los Angeles CA 1/2001 to 5/1993 (AA Studies & Psychology)

High School Dipolma from Wellesley College, Los Angeles CA 1/2001 to 12/2012

Job History / Details:

Professional Profile

Fitness Professional with more than 15 years of experience planning, developing and implementing fitness programs.

Qualifications

Operations management

Training and development

Fitness programming specialist

Recruiting and interviewing

Weight training expertise

Personable and friendly

Agility drills expert

Certified AFAA Group Fitness Instructor

Certified ACE Group Fitness Instructor

Spinning Master Instructor

Microsoft Office

CPR and AED certification

Experience

March 2011 to Current

Mad Dogg Athletics Venice, CA

Spinning Master Instructor

National presenter for Mad Dogg Athletics.

Present workshops on indoor cycling, as well as, health & fitness topics including: Aerobic Base Building, Heart Rate Training, Mental/Visualization Training, High Intensity Training & Nutrition.

January 1999 to Current

Inner Strength Fitness & Training Alpharetta, GA

Owner/Fitness Professional

Implement a variety of services to clients using NASM including kickboxing, sport specific conditioning, mat/ball Pilates, sports visualization/meditation.

Designed and implemented sport specific conditioning camps for competitive skiers.

Designed nutrition and supplement recommendations, taught core stability and functional training courses for group fitness instructors and personal trainers.

January 1993 to Current

Numerous Clubs Atlanta, GA

Group Fitness Instructor

Teach a variety of formats including STEP, Mat Pilates, Strength and Indoor Cycling.

July 2008 to January 2011

LA Fitness Atlanta, GA

Activities Director/Group Fitness Coordinator

Hired and trained group fitness instructors for ten Atlanta LA Fitness locations.

Designed group fitness schedules

Maintained group fitness equipment & sound systems for 10 clubs

Auditioned all formats including Zumba, Aqua, Pilates/Yoga, Indoor Cycling & Cardio Kickboxing.

Supervised staff of 150 plus instructors, review payroll, attendance, scheduling and administer performance reviews.

Addressed customer service concerns.

July 2004 to March 2008

WTS International Atlanta, GA

General Manager

Managed a 350 member corporate health club.

Designed marketing materials and made corporate presentations to sell club memberships.

Increased membership by 30 percentage over a three year period, in twelve months increased personal training revenue by 75 percentage, and created new fitness programs to address membership retention and participation.

Managed personal training, group fitness and massage therapy staff and programs.

Decreased the club annual operating budget by 15 percentage .

August 1996 to December 1999

Spelman College Atlanta, GA

Wellness Program Coordinator

Supervised and trained wellness staff.

Responsible for ensuring fiscal responsibility by designing proper department programs and reporting procedures.

Co-taught exercise science course for Morehouse and Spelman College undergraduates.

Worked closely with the Department Head to ensure program success.

July 1994 to August 1996

Atlanta Housing Authority Atlanta, GA

Youth Program Coordinator

Managed youth initiatives and contracts including budgets and ensuring program compliance.

Wrote grants equaling over 1 million dollars in HUD funded programs including a painter/carpenter program, youth support groups and Inner City Games.

Liaison between the AHA and the Mayor's office, the department of Parks and Recreation and other city youth providers.

Supervised staff and coordinated volunteer training and assignments.

Managed the Hank Aaron Rookie league which, provided baseball programs for over 300 public housing children.

Williams p.2.

Education

University of California Los Angeles, CA

Master of Arts Degree AA Studies & Psychology

Wellesley College Wellesley, MA

Bachelor of Arts Degree AA Studies & Psychology

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