Customer Service Sales

Christopher Parks

Email: ********@******.***

Address:

City: Rockville

State: MD

Zip: 20851

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Leasing Consultant versed in all aspects of sales, customer service, marketing, rent control laws, and fair housing laws.

Educational Background:

High School Dipolma from City University of Seattle, Seattle WA 1/2001 to 9/2012 (Management)

Job History / Details:

Summary

Leasing Consultant versed in all aspects of sales, customer service, marketing, rent control laws, and fair housing laws.

Highlights

Multi-family property management

Team player

Effective communicator

Skilled multi-tasker

Proficient with MRI property management software

Working knowledge of all lease related documents

Accurately prepare and maintain current resident files

Trained new Leasing Consultants

Accomplishments

Achieve 35 percentage sales closing ratio

Complete marketing tasks through updating websites and following through on advertising campaigns

Consistently achieve 100 percentage scores on customer service surveys

Quickly answer and follow-up on leads/appointments

Achieve high occupancy rate

Experience

January 2010 to Current

Archstone Communities, LLC. Washington, DC

Leasing Consultant

Perform the duties of a Leasing Consultant through; Contacting several prospective residents on a daily basis through various communication channels, maintain current promotions through weekly updates of our marketing websites, maintain competitive pricing through completing weekly market surveys, adhere to the District of Columbia rent control laws, adhere to fair housing laws, successfully maintain accurate leasing files, and assist residents with account discrepancies.

October 2009 to May 2010

Suntrust Bank Wheaton, MD

Financial Representative

Perform duties of a Financial Representative through; opening new accounts, completed sales management tasks, which involved responding to sales leads, complete follow-up calls after account opening, performed account maintenance, matched bank products/services (CD's, checking, savings, insurance, lending, and investments) with client's needs and goals, and provided customer service. Also, completed teller duties involving cash handling and transaction processing.

February 2007 to November 2008

Fidelity Investments Cary, NC

Customer Service Associate

Assisted customers in meeting their retirement goals by educating them on general 401(k) policies, providing information to help make informed investment decisions and select an appropriate contribution percentage. Processed transactions (rollovers, roll-ins, trades, and disbursements) proficiently and within a timely matter using computer resources. Provided sale leads for customers none 401k needs. Interacted on average with 50-70 customers a day.

Education

City University of Seattle Seattle, Washington

Management

Coursework in business strategy, project management, accounting, marketing, finance, e-commerce, and business law

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