Customer Service Representative

Yvonne Sullivan

Email: ********@*********.***

Address:

City: Las Vegas

State: NV

Zip: 89122

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Results-driven with proven ability to establish rapport with clients. 15 years of telephone and customer relation experience

Educational Background:

High School Dipolma from hoover high school, San Diego CA 1/2001 to 6/1971 (general)

Job History / Details:

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Results-driven with proven ability to establish rapport with clients.

15 years of telephone and customer relation experience

Core Strengths

Conflict resolution

Strong organizational skills

Listening skills

Excellent communication skills

Fast learner

Energetic work attitude

Courteous demeanor

Problem solver

Customer service

Adaptibility

Accomplishments

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

12/4/2012 12:00:00 AM

12/4/2012 12:00:00 AM

June 2001 to February 2012

HD Supply Facilities Maintenance San Diego, CA

Customer Service Associate/Customer Resolution

Responsible for inbound calls. Processing and tracking orders. Handles invoicing and customer accounts/adjustments. Assists with customer inquiries regarding services and products. Takes in-house calls from other associates needing help with procedures. Handles calls as part of the customer solutions team.

Successful in obtaining sales goals, contests, and meeting all department standards

September 1996 to May 2001

WorldXchange San Diego, CA

Customer Service Associate

Handled incoming service calls regarding billing adjustments and other inquiries. Provided rate quotes and product information to customers

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