Customer Service Representative

Nicole Williams

Email: ********@**********.***

Address:

City: Hayward

State: CA

Zip: 94544

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Laney Colllege, Oakland CA 1/2001 to 5/1998 (Liberal Arts)

High School Dipolma from Pinole Valley High, Oakland CA 1/2001 to 12/2012

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Proficient with Microsoft Office Suite

Customer Relationship Management software (CRM)

Dedicated to process improvement

Telecommunications knowledge

High customer service standards

Strong problem solving ability

Conflict resolution proficiency

Deadline-oriented

Experience

August 2010 to August 2011

Spherion/ Fastrak San Francisco, CA

Customer Service Representative

Account maintenance,open new accounts explain terms and condition in regards to Fastrak accounts took online payments and front desk. Correspondence, issue DMV abstract, explain toll increase, carpool requirements and express lane regulations .Process incoming and out going mail.

March 2008 to February 2009

Comcast Cable Concord, CA

Account Executive

Point of contact for billing, account maintenance, and general inquires on all products. Process all transactions according to company billing and collection policies. Identify outages, audit work, disconnects in error.Promotes products and services. Leverages all calls for sales opportunities.

January 2005 to February 2008

Cholestech Corporation Hayward, CA

Customer Care Sales Specialist

Outbound business to business communications in regards to retention and customer satisfaction survey. Act as a liaison between clients, sales representatives and field technicians. Identify, create, qualify and distribute sales opportunities through outbound and inbound communications. Sales of service agreements and new products.

September 2000 to December 2004

alameda County Oakland, CA

Clerk I Intermittent

Data entry,processed absentee ballots,voter registration and mail. Answered inbound calls and front desk.

August 2002 to August 2003

California Check Cashing Oakland, CA

Collector

Located and notify customer of return checks and attempted to setup payment arrangement. Established a successful relationship with customers. Debited account, redeposit and credit accounts to liquidate outstanding balances.

Education

1998 Laney Colllege Oakland, CA

Associate of Arts Liberal Arts

1995 Pinole Valley High Pinole, CA

High School Diploma

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