Customer Service Manager

Jeric Craven

Email: ********@**-********-********.***

Address:

City: Euless

State: TX

Zip: 76040

Country: USA

Phone: 830-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, experienced salon professional focused on exceeding Ulta standards. Dedicated to delivering the highest quality service to every client. Reliable and conscientious.] who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Educational Background:

High School Dipolma from Ogle School Of Hair, Skin, and Nails, Arlington TX 1/2001 to 9/1999 (Cosmetology)

Job History / Details:

Summary

Hard-working, experienced salon professional focused on exceeding Ulta standards. Dedicated to delivering the highest quality service to every client. Reliable and conscientious.] who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Skills

Providing coaching and mentoring to salon professionals

Driving the NPS score for the entire store

Controlling supply expenses

Monitoring SPLH

Holding accountability for State Board Cleanliness

Meeting and/or exceeding the Salon Manager Hair Guide

Leading the salon by example in re-booking, and up-selling color services

Impacting the salon team by keeping a positive attitude

Attending to client needs and expectations by providing top notch salon services

Accomplishments

Employee Training

Educated new employees on proper Ulta procedures and policies,

Coached and mentored several Salon Professionals to achieve level jumping quotas

Received the Salon President's Award in 2009

Experience

August 2006 to February 2008

Ulta Salon Hurst, TX

Designer

Created repeat business by developing long-term relationships with regular customers.

November 2011 to December 2012

Ulta Southlake, Tx

Master Designer

Consistently recognized by management for providing superior customer service.Created repeat business by developing long-term relationships with regular customers.

February 2008 to October 2011

ULta Flower Mound, Tx

Salon Manager

Enforced safety procedures in accordance with facility policies and government regulations.Accountable for all staff development, budgeting and supply ordering.Handled guest complaints, maintaining a positive salon experience for all salon patrons.

Education and Training

1999 Ogle School Of Hair, Skin, and Nails Arlington, Tx

Cosmetology

Graduated one of the top in the class and met all state requirements to obtain a cosmetology license

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