Sales Customer Service

Gail Ries

Email: *********@********.***

Address: **** **** ******** *****

City: Sioux Falls

State: SD

Zip: 57106

Country: USA

Phone: 605-***-****

Skill Level: Management

Salary Range: $68,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gail A. Ries

6224 West Coughran 605-***-****

Sioux Falls, SD 57106 *********@********.***

PROFILE

Proven marketing,public relations, communications, and customer service experience with ability to build relationships and drive increased utilization; coordinate and collaborate with team members; and work closely with leadership to translate vision into performance in support of the organization`s mission and goals.

Internal & External Communication Plan Development and Implementation

Publication / Newsletter Writing

Business Development

Business to Business Sales

Presentation Skills / Public Speaking

Project Management

Media Relations

Event Planning and Implementation

Advertising Design, Sales, and Advertising Agency Collaboration

Public and Internal Relations

PROFESSIONAL EXPERIENCE HIGHLIGHTS

South Dakota Lions Eye & Tissue Bank

Director of Marketing & Development (2010 to current)

* Plan and implement internal and external marketing, communication, public and media relations, conduct tours, cultivate donor family and recipient relationships. In addition, travel and present to Lions Clubs (94) and professional and community organizations across the state about mission, vision, goals of organization.

* Directed and implemented new facility grand opening with concurrent media relations and tours - 2 day event.

* Drive fund development programs. Currently involved with wrapping up $1M capital campaign; in addition to work on increasing funding for new programs, equipment, and increased community outreach; cultivate relationships for financial support and organ, eye, and tissue donor designation decisions. Doubled fundraising event dollars.

* Developed donor family coordinator position (direct report). Position created to support donor families through grief process via communication and assistance following donation.

* Liaison with Lions Leadership & Club Members; doubled number of Clubs in state contributing to organization.

* Work closely with Executive Director in strategic planning, setting goals, addressing challenges, and board communication.

* Budget preparation and oversight

* Initiated organization-wide re-branding

Private Project Management & Consulting

Dare to Dream Conference Coordinator (2007 to 2010))

* Hands on leadership and implementation for largest attended state-wide bi-annual conference for persons with disabilities and their families featuring national speakers, breakout sessions, and group discussion

Youth Enrichment Services Fundraising Campaign

* Successfully researched, developed, and implemented fundraising campaign for non-profit agency for expansion opportunity

Children`s Care Hospital & School

Director of Marketing (2005 to 2007)

* Developed and executed marketing and communication plans

* Researched, developed, and successfully managed department budget always with below budget outcomes

* Initiated development of new interactive website/ content that led to increased `hits` on site and more inquiries

* Created and implemented marketing initiatives and events for opening of newly built facility leading to more visibility and volume

* Established participation in community `Welcome Service` in two cities leading to over 100 personal contacts each month increasing visibility and service offering education and appointments

* Created public policy information materials and planned events during South Dakota legislative sessions increasing management and board of directors communication opportunities with legislators

Page 2

Gail Ries Resume

Sanford Health (1999 to 2005)

Director of Network Marketing

* Consulted with administrators and marketing staff at over 30 health system hospitals, clinics, congregate and assisted living centers, and nursing homes in four-state region to build market share and utilization

* Established practices to assess community healthcare needs and perception resulting in development of individual facility marketing initiatives devoted to increasing volume, creating a positive image, and educating to positively influence the health of families and communities served

* Led the development, implementation, and coordination of quarterly network planning and education meetings

* Communicated across all system divisions and departments to strengthen organizational strategic goals

* Researched and wrote a monthly electronic news brief for network members

* Coordinated marketing, communications, and public relations projects for hospital service lines and collaboratively developed community education and wellness programming to increase market share

* Wrote and edited articles for internal and external communications, press releases, media advisories, publicity materials, annual reports, and newsletters while establishing positive media relationships

* Created advertising copy and planned strategic advertising media placement

* Led developed of branded websites for all regional facilities

* Planned and coordinated special events, developed displays, and planned / initiated and staffed trade shows

* Collaborated with communications team to create the Sanford Cradle Roll web page introducing newborns via website and through lullaby played throughout hospital when each child is born

* Participated in the development of Sanford Service Excellence Standards initiative; led physician and employee satisfaction committees

Watertown Public Opinion

Newspaper Advertising Sales, Special Editions Editor, Food Writer, Company Events Coordinator

Various Sales Positions in Retail Stores during High School and College

EDUCATION

Mayo Clinic

Communications Internship Program - Division of Communications

* Researched and wrote medical science related articles and news briefs for Mayo Clinic publications

* Developed communications plans - including JCAHO 1999 Site-Visit Preparation Communication Plan

* Wrote press releases, public service announcements

* Produced patient education materials

* Scripted and supervised production of video presentations for internal Mayo television programming

* Coordinated and supervised media interviews

* Worked with national media connecting healthcare experts to address new medical initiatives

South Dakota State University, Brookings, SD

Bachelor of Science Degree - Consumer Science

* One semester of study at New York State University in NYC with concentration in Executive Leadership, Project Management, Marketing, Public and Media Relations, Advertising and Sales

Graduate Study - Organizational Management and Supervision at South Dakota State University

COMMUNITY SERVICE

Community and Professional Service

* Mount Marty College: Adjunct Faculty (Advertising and Marketing)

* Boys and Girls Club of Watertown: President, Board of Directors

* Women`s and Children`s Resource Center: Founding Member and Board of Directors

* National and State Federation of Press Women: State Regional Director

* Watertown Chamber of Commerce: Marketing Chairperson

* Watertown United Way: Publicity Committee Chairperson

* Leadership Watertown: Program Graduate and Seminar Program Development Committee

* Watertown School District: Tech-Prep Marketing Committee Coordinator

* Sanford Health System: Institutional Review Board

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