Customer Service Sales

Eric Washington

****************@*****.***

**** ************ ***** ** (h) 414-***-****

Hinesville, GA 31313 (c) 414-***-****

Professional Summary

Dedicated team player with superior work ethic who has exceptional customer service and telemarketing skills, Extensive involvement in different leadership roles including Black Student Union President obtained at the University of Wisconsin Stout, and crew Manager Positions earned at Milwaukee World Festival. Other job specialties include strong attention to detail, valued team leader, analytical thinker, office management, and Strong desire for professional growth and advancement.

Professional Experience

Milwaukee World Festival, INC. –Milwaukee, WI

Maintenance, July 2005 –July 2012 (Seasonal)

Maintained park and festival accommodations

Supervised grounds crew, to insure safety and proper cleaning

Fork lift certified and boom lift certified

Performed light construction work

Set areas according to desired plans

Met deadlines

Toys R Us/ Babies R Us, Brookfield, WI

Cashier/Sales Associate, October 2011-December 2011(Seasonal)Cashier trained, cash handling experienceAssisted customers with information on promotional productsSold, up sold, and cross-sold company productsParticipated in Toys for Toddlers fund raiser event, where we raised money by taking donations from our customers, and at the end of the year we took the raised and purchased toys for less fortunate kids in the neighborhood.

US Bank Corp, Milwaukee, WI

Personal Banker, December 2010- September 2011Provided inbound customer service for new and existing Us Bank CustomersSold and upsold Us Bank products (certificate of deposits, saving accounts, checking accounts, loans, and credit accounts) to new and existing Us Bank customersAssisted customers with financial obligations, payment plans, disputes, etc.Provided customers financial advice that allowed and motivated them to enrich their earnings accounts.Assisted customers with mortgage and home equity inquiries.Provided customers inquiries on home and car loans.

Time Warner Cable, Milwaukee, WI

Outbound Sales Rep, November 2009- June 2010Up sold new and existing Time Warner cable customersCross Sold new and existing customersProvided customer service when call volume was to high In Inbound call centerKept environment with high energy rate to keep co workers motivated

Momentum Advertising, Philadelphia, PA

Lead Salesmen, January 2009- May 2009

Worked with numerous corporations suffering from the hard economic decline.helped Increase company revenueHad the chance to be contracted under the Philadelphia 76ers, to increase fan baseProvided verbatim for employees Worked with and led crew through work field

Charlton Group. (Time Warner Cable, Charter, Comcast)Whitewater, WI

Sales Rep, January 2008- May 2008Provided inbound and outbound calling with Comcast, Charter, and Time Warner for 3rd party vendorUp sold new and existing customers.Provided customer service and trouble shoot damaged and broken boxes Successfully met quota and earned bonusConducted different promotions.Scheduled contractors, and recorded and maintained customer profiles

Red Lobster-Milwaukee, WI

Host/Busser, September 2005 – September 2006Maintained seating records, and store capacity.Accurately recorded customer identification and informationVerified store seating availability Maintained professional relationship with customersAssisted co-workers with needed assistanceMaintained clean and safe work environment for customers and employeesTrained colleagues on relevant cleaning and seating proceduresProvided exceptional customer service daily.

Education

2008-2009 University of Wisconsin Whitewater

Criminology, business management- currently studying

2006-2007 University of Wisconsin Stout – Menomonee, WI

Construction,

Computer Skills

Microsoft Office software products

References

Available upon Request:

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