Customer Service Sales

Artan M. Omar

***-**** ******** *** * * Toronto, ON M1K 5L7

Mobile: 647-***-**** * *****.****@*****.***

OBJECTIVE

To obtain a sales or marketing position within a challenging environment.

To assist the business in its growth and move up within the organization.

EDUCATION

Honours Bachelor of Commerce (Marketing) Ottawa University

HIGHLIGHT OF QUALIFICATIONS

Bilingual (English and French).Obtained Enhanced Reliability Security Clearance (Gov).Remarkable ability to communicate effectively.Profound database management skills.Proficiency in customer service/tech support and problem solving.Extensive experience in researching, coordinating and verifying documentation for clarity and correctness.Exceptional record maintenance skills.Strong organizational, analytical and presentation skills.Excellent ability to make administrative/procedural decisions and judgments.Reliable and able to work well under pressure.Able to work well within a group or independently. Solid word processing and data entry skills.Exceptional interpersonal skills.Great ability to compose and edit already written material.Deep ability to compile information and prepare reports.Proven ability to use tact and judgment when dealing with the general public.Proven experience in processing, inputting and updating data

SKILLS

Microsoft Word & Excel Microsoft PowerPoint & Outlook

Internet (Netscape, Explorer) Data Entry and Windows

Lotus Notes SAP

Type 50 wpm PMS and Adobe

Corel WordPerfect Office

PROFESSIONAL HISTORY

H.J. Heinz Company of Canada April 2011 - Present

Bilingual Consumer Affairs RepresentativeAssist consumers with inquiries regarding any products under the Heinz umbrella.Offer verbal and written answers to consumers.Escalate serious matter to the appropriate department and follow-up with consumers.Liaise with different departments concerning marketing strategies.Conduct brand and product meetings with the Marketing and Sales teams.Proofread and translate official communication documents.Provide quarterly feedback on all Heinz websites.Data entry for call tracking purposes.

Health Canada Oct. 2010 – March 2011

Natural Health Product Directorate

Online Solutions RepresentativeLiaise with different departments in order to resolve applicant issues.Act as intermediary between applicants and scientists.Offer verbal and written answers to applicants.Support internal and external stakeholders.Research, coordinate and verify documentation for clarity and correctness.Handle the Trading Partner Management (TPM) process.Review electronic product license applications (ePLA).Manage the transition to an electronic process.Carry out information searches.Update and maintain internal database.Produce statistical reports and reference documents.Keep track of inquiries for reports.Significant experience with data manipulation in large systems.Administering FAQ’s (frequently asked questions) for internal and external clients.

Elections Canada Sept. 2009 – May. 2010

Info Vote

Information Officer Offer verbal and written answers to customers.Gather research and information to reply to questions.Direct clients based on their requirements for information and publications.Select which kind of information and publications to deliver to customers, and follow through promptly.Produce statistical reports and reference documents, and keep track of inquiries for reports.Provide assistance on registering to vote, voting policies and the electoral system.Supervise and monitor new trainees.

Bank of America July 2008 – July 2009

Sales Representative Receive and respond to telephone calls.Provide high-quality sales through outbound customer calling.Identify and resolve any customer concerns in order to create a positive sales experience.Update and maintain spreadsheets and databases, and data entry.Schedule team meetings using Outlook.General office support activities.

Service Canada Sept. 2007 – June 2008

Information AgentReceive and respond to telephone calls.Provide information on programs and services offered by the Government of Canada.Significant experience with data manipulation in large systems.Compile research and information to respond to enquiries.Produce statistical reports and reference documents, and keep track of inquiries for reports.

Canada Post Corp. May 2005 – Aug. 2007

Administrative AssistantPlan weekly conference calls with managers and directors.Schedule appointments for managers.Send daily and weekly e-mails to department managers.Update customer service agent scorecards.Produce statistical reports and reference documents, and keep track of inquiries for reports.Create productivity reports using Excel spreadsheets.Produce daily and weekly call reports.General office support activities (filling, copying, data entry).

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate