Customer Service Sales
Resume:
Sherry Erskine
Aurora, ON Canada L4G 7W9
Tel : 647-***-**** E-mail : *************@******.**
* *****’ successful experience in Customer Service, Sales, sales staff support, and Marketing.Recognized strengths in account maintenance, problem-solving and time management.Skilled in planning/implementing procedures and systems to proactively resolve problems before they arise.
PROFESSIONAL EXPERIENCE
Honda Canada September 2012 – Present
In 1969, Honda came to Canada, as a small company with a dream. Today, Honda employs more than 19,000 Canadians, buys $1.1 billion goods from Canadian-based suppliers and produces products for the U.S., Mexican, Chinese and South American markets.
Customer Service Administrator for Inventory Control
Key Highlights:Produce Department, daily/weekly/monthly reports.Use the AS400 system, CHCICS, MS Excel, MS Word and Lotus Notes on a daily basisSort and distribute reports for the Finance Department.Issue Purchase orders to vendors and monitor confirmations.Notify vendors of outstanding Purchase orders confirmations and outstanding orders.Process Japan parts stock exchange.Record and monitor department vacation records.
Deeley Harley-Davidson Canada December 2008 – March 2009
Deeley Harley-Davidson Canada is the exclusive distributor of Harley-Davidson and Buell motorcycles, Genuine Motor Parts and Accessories and MotorClothes apparel, which are provided through a network of authorized Harley-Davidson Retailers and Buell Service Providers.
Sales Coordinator
Key Highlights:Acted as a point of contact for the District Managers.Provided a broad range of administrative support to the sales team which includes co-coordinating schedules, meetings, appointments and processing expense reports.Created and coordinated PowerPoint presentations, document preparation and Excel spreadsheets for the manager and the National Sales Director.
Enbridge Electric Connections Inc. August 2008 – December 2008
As a member of the Enbridge family, Enbridge Electric Connections Inc. is part of one of North America’s leading energy delivery networks. Enbridge Electric Connections has grown to become one of the largest electricity smart sub-meterers in Ontario focused on bringing smart meters to multi-unit residential and commercial buildings.
Administrative Coordinator
Key Highlights:Supported the General Manager and Chief of Operations, as well as the Enbridge Electric team.Provided a broad range of general administrative support including co-coordinating schedules, meetings, appointments; making travel arrangements; screening and managing mail and telephone enquiries, processing expense reports, ensuring prompt and effective follow up to requests made of and by the GM and Chief of Operations.Managed the office by maintaining departmental communications, track, monitor, and modify and maintained employee profiles with Human Resources, and reporting employee vacation.Maintained office supplies, forms, and office equipment; assisted in administering departmental activities including taking minutes, and maintaining departmental communications.
Enbridge Ontario Wind Power January 2008 – August 2008
Enbridge Ontario Wind Power LP is a wholly-owned subsidiary of Enbridge Inc., a Canadian company, based in Calgary that is a leader in North American energy delivery. Enbridge operates, in Canada and the U.S., the world's longest crude oil and liquids pipeline system.
Administrative Coordinator
Key Highlights:Supported the Director, Power Generation as well as the Wind Power team.Use Markview to code invoices into appropriate task codes.Provided a broad range of general administrative support including co-coordinating schedules, meetings, appointments; making travel arrangements; screening and managing mail and telephone enquiries, processing expense reports, ensuring prompt and effective follow up to requests made of and by the Director.Tracked, monitored and reported employee vacation, other time off and hours worked through Time and Labour.Assisted in administering departmental activities including taking minutes, and maintaining departmental communications.Maintained office supplies, forms, and office equipment, outsourcing to Grand & Toy and other vendors.
Ontario Blue Cross July 2004 - January 2008
Ontario Blue Cross is a member of the Canadian Association of Blue Cross Plans in Canada. Operating in Ontario, we
provide residents of our province with quality supplementary health and travel products
Sales and Special Projects Assistant
Key Highlights:Assisted the Sales Manager and Vice President of sales.
q Co-ordinated meetings, seminars, travel arrangements, appointments, and special events.
q Assisted with departmental projects.
q Created spreadsheets, charts, and PowerPoint presentations.
Sales and Marketing Assistant
Key Highlights:Assisted the Travel, Sales and Marketing Managers.Planned meetings, seminars and special events.Promoted and marketed Ontario Blue Cross products.Assisted with departmental projects including direct mailings, presentations, meetings, and trade show preparations. Restructured entire department filing system.
Wells Fargo Financial Acceptance September 2002 – July 2004
Wells Fargo Financial Acceptance is a national market leader in automotive financing products and services for
middle market consumers through a network of deal channels.
Senior Customer Service Administrator (Burlington)
Responsible for leading the startup of the new National customer service centralization centre.
Report to the Director of Customer Service and Administration.
Key Highlights:Trained staff on Operational Statistical Reporting.Created process flows which were used to implement training manuals.Trained 10 staff and administrators on the database system.Resolved all investigations such as payments, customer complaints, and customer accounts.
Customer Service Administrator (Ottawa)
Key Highlights:Promoted, marketed and sold credit cards and loans.Solved customer challenges quickly and effectively.Improved customer service. Redesigned the structure content of the customer account database.Developed realistic objectives to organize and schedule daily tasks.Improved productivity by effectively reorganizing the office procedures and document retrieval processes.
TRAINING PROGRAMS
Teamwork Skills, Wells Fargo Financial Acceptance
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