Customer Service High School

Brandy Swing

Email: ********@*********.***

Address:

City: Mocksville

State: NC

Zip: 27028

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Florida Tech University (online), Melbourne FL 1/2001 to 12/2012 (Business Management Still doing classes online so i have't graduated yet)

High School Dipolma from Davidson County Community College, Melbourne FL 1/2001 to 12/2012

High School Dipolma from Davidson County Community College, Melbourne FL 1/2001 to 12/2012

Job History / Details:

Career Overview

To use my considerable energy and organizational skills in a positive workplace to meet and direct customers needs.. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Seeks a challenging position in property management with room for continued growth and professional development. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Large cash/check deposits expert

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Fast learner

Flexible schedule

Skilled multi-tasker

Highly responsible and reliable

Trained in liquor, wine and food service

Works well under pressure

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.Customer Assistance.

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Generated a 40 percentage increase in wine sales by making appropriate food-pairing suggestions to guests.

Work Experience

May 2012 to November 2012

C's BBQ Restraunt Mocksville, NC

Waitress/Cashier/Open & Closer for the restraunt

Was a head waitress;opened and closed the restraunt and was in charge for the closing of the register and credit card machine of balancing out the totals of money brought in a day's time.Was responsible of making sure between the credit card machine and the register so all the money matched up at the end of the night and also was responsible to take the money,tickets and daily reports such as batch reports,from C's 1 in Mocksville NC to the other C's bbq 2 in Cleveland, NC.

June 2004 to March 2012

Speight Properties, LLC Greenville, NC

Property Manager/Customer Service

Collected and kept careful records of rental payments. Oversaw budgeting process for 300 assigned properties.Monitored and documented all income, including delinquencies.Maintained accurate and updated websites and printed materials.Completed lease agreements,collected background information,credit checks & also work with Quickbooks,Excel, & Microsoft Excel.Also handling all civil matters in the North Carolina Court Systems as needed had to handle a tenant eviction process.Balanced deposits daily;Maintained knowledge & accuracy of account's records for checks & balances i.e. payroll.

February 1998 to June 2004

Raffles Salon Lexington, NC

Receptionist/Hair Stylist

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained 7 new employees quarterly.Earned Top Seller for two consecutive quarters in year 2001.Worked as a team member performing cashier duties, product assistance and cleaning duties.Expressed appreciation and invited customers to return to the store.Guaranteed positive customer experiences and resolved all customer complaint.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Promoted and sold salon services and products.Promptly fielded all incoming phone calls and scheduled appointments.Operated cash register to receive payments from customers.Conducted weekly salon inventory.Trimmed and styled hair for weddings and special occasions.Developed new hair styling techniques using creativity and knowledge of trends.

Educational Background,

Select One

1997 Davidson County Community College Lexington, NC

GED High School Diploma/Business Math

1999 Davidson County Community College Lexington, NC

Cosmetology License/Certificate Cosmetology

Love doing Cosmetology but it's not the career choice for me.The cliental i have either comes to the house or go to their's.Only do this part-time.

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