Customer Service Manager
Resume:
SCOTT NEELY
Email: ********@**************.***
Address:
City: Round Mountain
State: TX
Zip: 78663
Country: USA
Phone: 512-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Employment with a company where I can utilize experiences of problem solving and a great attention to detail. Looking to utilize managerial skills, customer relations experience to further establish great working relationship with co-workers and customers. I am a great team player and love to lead by . Experienced Personal Trainer with 15 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting.
Educational Background:
High School Dipolma from McMurry University La Porte High School, Abilene TX 1/2001 to 12/1999 (Physical Eduaction which encompassed Exercise Sc)
Job History / Details:
Professional Summary
Employment with a company where I can utilize experiences of problem solving and a great attention to detail. Looking to utilize managerial skills, customer relations experience to further establish great working relationship with co-workers and customers. I am a great team player and love to lead by example. Experienced Personal Trainer with 15 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting.
Core Qualifications
Operations management
Results-oriented
Dependable and reliable
Fitness assessments
Body Mass Index (BMI) knowledge
Customer-oriented
Understanding of body fat tables and BMI
Fitness equipment operation
Weight management expert
CPR and First Aid certified
Excellent sales skills
Understanding of human anatomy
AED certification
Fitness programming specialist
Experience
June 2011 to November 2012
Fresh & Fruiti Frozen Yogurt Marble Falls/Lakeway, Texas
General Manager
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Built sales forecasts and schedules to reflected desired productivity targets.Initiated negotiations regarding vendor contracts and kept updated records of contracts.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
June 2010 to June 2011
Anytime Fitness Marble Falls, Texas
General Manager
Taught clients how to modify exercises appropriately to avoid injury.Contributed to the operation of a clean, friendly and well maintained health club.Guided clients in safe exercise, taking into account individualized physical limitations.Recorded training sessions and maintained package rates for each client.Carefully evaluated member needs and assisted them in achieving personal fitness goals.Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.Participated in club promotions to recruit new members and increase club sales.Met minimum monthly revenue, service and customer satisfaction goals.Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.Attained facility targets, including revenue goals and member retention rates.Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct.Mediated club employee relations matters for all club fitness employees.
August 2008 to June 2009
Element 7 Concrete Designs Marble Falls, TX
Project/Shop Manager
Responsible for bidding, scheduling of template, pours, stains, seals, and installs.
Stayed with projects from start to finish.
Cost analysis tracking per job.
Inventory of.
shop including ordering and maintaining supplies.
Required great attention to detail to.
policy and proceedures.
June 2006 to September 2008
Marble Falls Athletic Club Marble Falls, TX
General Manager/Personal Trainer
All General Manager duties included in the daily operations of 20,000sq.
ft.
club and indoor pool.
Established high level of customer service and member retention.
Supervising front desk and personal trainers, aerobics, payroll, minor equipment maintenance.
Set up outside corporate memberships and community action helping sponsor Relay for Life and Marble Falls Tri-Athlon.
April 2004 to February 2006
Bayside Fitness Center- Horeshoe Bay Resort Horseshoe Bay, TX
Director of Fitness/Head Personal Trainer
Duties included fitness center supervision.
Management of front desk staff, scheduling of employees including aerobic instructors.
One-on-one personal training, teaching strength and conditioning class, developed cardio tennis class, golf and tennis training programs.
Personal fitness assessments, body fat analysis.
Researching and prepared budget for purchase of new fitness equipment.
Met minimum monthly revenue, service and customer satisfaction goals.Attained facility targets, including revenue goals and member retention rates.Mediated club employee relations matters for all club fitness employees.Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct.
February 2001 to March 2004
Occupational Medicine and Rehab Austin, TX
Rehab Supervisor
Duties included supervision of patients and their rehab appointments.
Set all rehab.
protocols for patients using cause and affect testing and analysis.
Comprehensive.
functional evaluations.
Scheduling of patients and billing of insurances.
Maintaining a.
working budget for rehab center.
August 1999 to August 2001
Arlington, TX
Personal Trainer/Sales Counselor
Personal Training, nutritional evaluations, Group instruction, and one-on-one training.
Counseling prospective members on membership levels.
Contributed to the operation of a clean, friendly and well maintained health club.
February 2000 to September 2000
On-site MedTest Arlington, TX
Evaluator
Evaluations of worker compenstion patients.
Administered functional evaluation tests,.
generated tests results.
Maintained relationship with lead physicians ordering tests.
May 1996 to September 1999
Hendrick Health Club Abilene, TX
Fitness Specialist
Responsible for opening duties of health club.
One-on-one personal training.
Nutritional.
evaluations.
Helped develop Advocare sales through health club.
Worked with cardiac rehab.
patients.
Fitness assessments performed on independent school district employees around.
the region.
Education
1993 McMurry University La Porte High School La Porte, Texas.
Bachelor of Arts Physical Eduaction which encompassed Exercise Sc
Accomplishments
American Counsel on Exercise(ACE) certified personal trainer Certified Professional Rescuer American Heart Association Heart Saver CPR Experience Student Athletic Trainer for five years at McMurry University.
Duties and responsibilities included precautionary techniques, implementation of rehabilitative treatments, performance of rehabilitative modalities, and first aid/emergency care during practice and games for all athletes.
Sports included were football, baseball, volleyball, men's and women's basketball, swimming and track.
Assisted in presentation of "Get on the Ball" clinic.
Clinic was a Swiss ball/medicine ball clinic that included functional training.
Aphelion Club Management Software, Microsoft Word American Heart Association Heart Walk group leader College Memberships Five year member of Kiva Men's Social club.
Varsity letterman of McMurry University football team, team member of Aztec Bowl in Mexico City Five year member of student athletic training staff Physical Education Club Dean's List.
Additional Information
Certifications and Licenses Successfully completed Texas Advisory Board of Athletic Trainers State License Exam
for Athletic Trainer. Dec.2001.
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