Customer Service Sales

Carol Chaves

Email: *********@********.***

Address: PO Box 484

City: Siasconset

State: MA

Zip: 02564

Country: USA

Phone: 508-***-****

Skill Level: Senior

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carol Chaves

19 Bank St. Box 484

Siasconset, Massachusetts 02564

Home: 508-***-****

Cell: 508-***-****

Email: *********@********.***

Over 15 years Administrative Support and Bookkeeping experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for my customers needs. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position utilizing current skills and abilities.

Experience

Hospital Thrift Shop, Nantucket, MA 4/2002 - Present

Manager (10 years)

Charitable organization retail shop specializing in sales of donated merchandise.

Achieved approximate 300% increase in annual sales during tenure.

Recruit, interview, train and manage 100 volunteers and 2 hired staff.

Maintain low staff turn over through effective motivational management.

Responsible for all operational areas (marketing, advertising, sales, merchandising, displays, inventory control, workplace safety, total customer satisfaction).

Schedule regular special sales events and promotions.

Skilled in resolving customer service issues and finding Win Win solutions.

Demonstrated ability to upsell additional products and services.

Excellent performance evaluations.

Bookkeeper (10 years)

Responsible for accounts payable, accounts receivable, deposits.

Record daily and annual sales results in Excel.

Reconcile daily balance and money market accounts.

Serve as liaison with Corporate Accountant.

Maintain accurate and up-to-date financial records in according with organizational standards.

Fine Custom Building, Nantucket, MA 2000 - 2002

Office Manager

Provided complete administrative support for a general contractor construction firm with $1.2M annual sales.

Administrative duties included data entry, correspondence, faxing, filing, supplies, inventory control, office equipment maintenance, scheduling, appointments, petty cash, customer service.

Heavy telephones (3 line switchboard).

Bookkeeping included subcontractor payroll, accounts payable, accounts receivable, deposits, reconciliation of 6 checking accounts.

Green Construction, Siasconset, MA 1999 - 2000

Office Manager

Provided complete administrative support for a general contractor construction firm with $700K annual sales.

See Fine Custom Building duties above.

Thanes River Greenery, New London, CT 1995 - 1999

Floral Designer

Maple Lane Farms, Preston, CT 1988 - 1994

Office Manager

Pick-your-own crops farm promotions.

Recruited, interviewed, trained and managed 5 staff.

Oversaw public educational programs and customer service.

Bookkeeping duties included accounts receivables and daily deposits.

Education

Computer skills include QuickBooks, Microsoft Office Suite (Word, Excel PowerPoint).

Type 60+ WPM

10 Key by Touch

High School Diploma

Windsor High School, Windsor, CT

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