Customer Service Sales

Hany Ibrahim

** ******** **., ******** ** L*R *H* Cell: 647-***-**** Home: 905-***-**** ***********@******.***

Summary of Qualifications+2 years of experience in Canadian Retail Business+4 years of experience in Customer Service+4 years of experience in Sales with managerial position and skillsProven record of exemplary customer service and communication skillsAwarded and chosen several times as a Best Sales Representative and CollectorHighly motivated and enthusiastic self-starterAbility to multi-task and prioritize workload Strong interpersonal and customer service skillsA strong understanding of Canadian Retail Business, Customer Service and Business to Business sales

Professional Experience

SalesAchieved top sales results as an individual contributor and increased sales by 25%Efficiently determined different segment’s needs, offered right product/solution Conducted market competitive analysis regarding product innovations and market conditions to set the proper strategy for current and new markets Increased territory services sales as well as selected capital equipment sales Reviewed customers’ statements and collected balancesMaintained good relationship with customers and opened new marketsAchieved and exceeded the given territory sales and revenue targetsSuccessfully launched new products to the market, such as A flute and preprint Managed a team ranked #1 in company sales for 3 continuous Qtrs. with aggressive targetsPrepared annual Sales analysis followed by recommendations identifying new sales opportunities Planned, coached and directed staffing training to develop sales programsManaged, developed and expanded an established customer base with good relations

Customer ServiceProvided great customer service in a fast paced environmentContributed to a positive, collaborative internal and external working environmentEnsured customer satisfaction, with superior quality service and provided ongoing supportMaintained an excellent professional relationship with high priority customersManaged commercial divisions including pricing, invoicing, shipping and warehousingEnsured timely delivery of high quality products and provided after sales servicesFollowed-up other departments e.g. Sample Design, Artwork, Die Cutting and Cyril MakingResponsible for detailed shipments’ data entry, answered customer calls, replied to inquire Maintained records as necessary and reports on actionsVerified customer master list and performed filing on a daily basis

Hany Ibrahim Cell :647-***-**** Home: 905-***-**** ***********@******.***

Retail ManagementManaged a busy store (annual sales almost $3.000.000)Managed Store performance and sales analytical reportsPlanned and executed methods of increasing sales and achieving targeted costsRecruited, trained and coached a diverse team to achieve and maintain company's high standardsProfessionally managed daily cash procedures and efficiently prepared weekly shift scheduleSkillfully controlled daily operational procedures for 3 other stores Successfully reduced cost by monitoring inventory and placing order in a professional matter

Work History

Wind Mobile

Store and Sales Manager

2010-Present

Tim Hortons

Store Manager

2009-Present

Indevco Group

District Sales Manager

2006-2009

Indevco Group

Sales Supervisor

2004-2006

Unipak Nile

Sales Representative

2001-2004

Unipak Nile

Customer Service Representative

1998-2000

FedEx

Customer Service Representative

1997-1998

Education and Certificates

Sales and Marketing Certificate

Humber College and Access Employment

2010

Professional Certificate in Sales &Marketing

AUC- American University

2005

Bachelor's degree of Commerce

Cairo University (Assessed by ICAS)

1996

Courses and Seminars

First Aid Provider

Feb.2012

Team Building

Aug.2008

Leadership skills

Jul.2006

Advanced selling skills

Jul.2005

Time management

Jun.2004

Successful selling skills

Aug.2003

Technical selling skills

Jun.2002

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