Customer Service Sales

LEO CHAN

Phone: 647-***-**** Email: ********@*******.***

SUMMARY

Experienced and dedicated sales professional with outstanding customer service skills. Striving to obtain a career in the customer service field. Ability to read, write, and speak in English, Cantonese and intermediate Mandarin.

EMPLOYMENT EXPERIENCE

Lyoness Canada September 2012 - November 2012 Customer Service Representative Handling clients' accounts with payments, settings, and general enquiries.Responding E-mails and directing them to the appropriate destinations for solutions. Answering phone calls in English, Mandarin, as well as Cantonese.Educating new members on the Lyoness program.

Future Shop October 2011 - June 2012 Product Expert Generating sales through products and in-house services which includes various service plans and warranty programs.Educating customers on new technologies. Providing solutions to customers with home-office related technological problems.

GameStop & B-Gamers January 2010 - February 2011

Co-Owner of the small businessMaintaining the retail space and inventory.

Swiss Chalet October 2008 - October 2009

ServerGreeting customers and taking care of their needs.Ensuring customers are satisfied with the quality of food and service.

SDI Marketing April 2008 - October 2008

Sales Representative (Seasonal)MasterCard promotions at various locations.

Rogers Wireless Communications September 2007 - January 2008

Customer Service ConsultantProviding assistance over the phone.Handling accounts with payments, changes, and inquiries.Offer special plans and deals to qualified customers.Providing solutions and tailoring plans to suit various clients.

Bamboo Legend Thai/Viet Fusion Restaurant April 2007 - September 2007

Server / Bar-tenderMaking bubble tea drinks and various fruit mixes.Taking care of customers needs with food and drinks orders.

Hudson's Bay Company - The Bay September 2006 - April 2007

Sales RepresentativeAssisting customers with products and handling payments.Maintaining the retail floor, keeping clean and tidy. Directing guests to appropriate departments.

D-Link Networks Canada October 2005 - August 2006

Junior Help Desk Technician Provide Level 1 technical support in a call-center environment.Taking notes and keeping track of all steps taken with the client.Escalating calls to Level 2 technicians as needed.

EDUCATION

York University Bachelor of Arts. Major in Information Technology

EXTRACURRICULAR

Achieved LLQP (Life License Qualification Program) and IFIC / CIFC (Canadian Investment Funds Course) in 2011Executive team of CSA @ York University (Chinese Student Association) 2005-2006

References Available

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