Customer Service Representative
Resume:
Yajaira Zamarripa
Email: ********@********-*****.***
Address:
City: Denver
State: CO
Zip: 80221
Country: USA
Phone: 720-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
-Highly enthusiastic customer service professional with a bout 3 years client interface experience. -Personable and responsible Cashier with about 3 years in retail and customer service. -Solid team player with upbeat, positive attitude. -Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Colorado Technical University, Westminster CO 1/2001 to 12/2012 (Criminal Justice)
High School Dipolma from Emily Griffith Opportunity School, Westminster CO 1/2001 to 12/2012
Job History / Details:
Career Overview
-Highly enthusiastic customer service professional with about 3 years client interface experience.
-Personable and responsible Cashier with about 3 years in retail and customer service.
-Solid team player with upbeat, positive attitude.
-Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Bilingual (english & spanish)
Active listening skills
Energetic work attitude
Store maintenance ability
Strong organizational skills
Courteous demeanor
Large cash/check deposits expert
Inventory control familiarity
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
October 2012 to November 2012
Signia Marketing Westminster, CO
Vice Calling Center Agent
-Created new processes and systems for increasing customer service satisfaction.
-Made calls and greeted people
-Worked under strict deadlines and responded to service requests and emergency call-outs.
April 2009 to January 2011
Rancho Liborio Thornton, CO
Cashier
-Created new processes and systems for increasing customer service satisfaction.
-Dealt with large amounts of money on a daily basis
-Cross-trained and provided back-up for other cashiers when needed.
-Computed accurate sales prices for purchase transactions.
-Worked as a team member performing cashier duties, product assistance and cleaning.
-Expressed appreciation and invited customers to return to the store.
-Assisted customers with store and product complaints.
-Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
August 2005 to November 2005
Spirit Halloween Westminster, CO
Cashier
-Processed merchandise returns and exchanges.
-Organized the store by returning all merchandise to its proper place.
-Stocked and rotated inventory regularly.
-Assisted customers in finding out-of-stock items.
-Guaranteed positive customer experiences and resolved all customer complaints.
-Served as the company's only bilingual Spanish/English customer service representative.
-Expressed appreciation and invited customers to return to the store.
-Worked as a team member performing cashier duties, product assistance and cleaning.
-Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Educational Background
2016 Colorado Technical University Westminster, CO
Bachelor of Science Criminal Justice
-Continuing education in Criminal Justice
2012 Emily Griffith Opportunity School Denver, CO
GED
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