Customer Service Representative
Resume:
Ericka Martinez
Email: ********@**************.***
Address:
City: Houston
State: TX
Zip: 77084
Country: USA
Phone: 832-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly motivated and energetic with 2 years of customer service experience. Dynamic written, verbal, and interpersonal skills. Strong organizational skills, multi- tasked, and detailed oriented. Quick learner, team player, loyal, and proven to work well under pressure. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Marquee learning center, Houston TX 1/2001 to 5/2010 (high school)
Job History / Details:
Professional Summary
Highly motivated and energetic with 2 years of customer service experience.
Dynamic written, verbal, and interpersonal skills.
Strong organizational skills, multi- tasked, and detailed oriented.
Quick learner, team player, loyal, and proven to work well under pressure.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
Organizational skills
Strong Customer service Relations Skills
Extensive customer service
Data Entry
Computer Microsoft office
Sharp problem solver
Opening/closing procedures
Bilingual in Spanish
Adaptable
Telephone Answering
Word Processing and Typing
10 -Key Calculator
Filing
Work Experience
February 2011 to May 2012
Jack in the box Houston, tx
Manger
Maintain high standards of customer service during high - volume,fast paced operations
Handled currency and credit transactions quickly and accurately
Closed fast food restaurant by balancing out cash drawer
Ensured adherence to health and safety codes Maintained
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Guaranteed positive customer experiences and resolved all customer complaints.
January 2000 to March 2003
Food brand Katy, texas
Shift Manager
Supervised employees of approximately 7 individuals
Open and close the store as required
Perform all cash handling requirements of a manager including close-outs
Conduct inventories
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
January 1998 to February 2000
Nutrion for life Houston, tx
Sales/Representative
Took customers incoming calls.
Greeted visitors
Data entry
Manage new accounts also contacted clients on past due accounts.
Faxing, incoming correspondence to the correct department
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Guaranteed positive customer experiences and resolved all customer complaints.
Served as the company's only bilingual Spanish/English customer service representative.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education and Training
2010 Marquee learning center Houston, TX
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