Human Resources Manager

Donna N Riggs

Email: ********@*********.***

Address:

City: Tybee Island

State: GA

Zip: 31328

Country: USA

Phone: 606-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.Results-focused management professional offering 14 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Educational Background:

High School Dipolma from New England College of Business, Boston MA 1/2001 to 9/2012 (Business Ethics and Compliance)

High School Dipolma from Midway College, Boston MA 1/2001 to 12/2012

Job History / Details:

Executive Summary

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.Results-focused management professional offering 14 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications

Operations management

Staff development

Change management

Compensation/benefits administration

Policy/program development

Cross-functional team management

Salary structure/compensation analysis

Staff training

Supervision and training

Skilled negotiator

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Professional Experience

July 1998 to September 2012

Comprehend, Inc. Behavioral Health Maysville, Kentucky

Compliance Officer/Consumer Ombudsman/Medical Re

Responsible for Quality Control and Compliance of the agency.

Wrote new and revised existing policies and procedures and conducted regular analysis to ensure agency compliance.

Resolved all issues pertaining to consumer complaints with a 100 percentage resolution rate

Was instrumental as a member of the committee responsible for writing and implementing an electronic medical record.

I worked closely with the CEO providing her with required data needed for updating the Board of Directors.

Responsible for supervising a staff of 15 across six county offices.

Duties included hiring and termination, annual performance evaluations, scheduling and resolution of problems.

Oversee daily office operations of the agency including billing, AR and AP.

Monthly data was compiled and analyzed.

The data compilations were submitted with a 100 percentage accuracy to the University of Kentucky's Research and Data Management which reported to state level regulatory agencies.

Approved all correspondence to and from the agency to prevent any violations to client confidentiality policies.

Acted as the HIPAA Privacy Officer and facilitated monthly trainings and orientations.

Wrote grant proposals and maintained agency compliance with all grant specifics. This included regular presentations to the granting organizations.

Education

2012 New England College of Business Boston, MA

Masters of Science Business Ethics and Compliance

Coursework in Business Administration and Finance and Human Resources. Graduated with honors with a 3.85 GPA in 15 months.

2011 Midway College Midway, Kentucky

BA Business and Organizational Management

Coursework in Business Administration, Human Resources, Business Organization. Graduated in 2.5 years with 3.20 GPA.

Affiliations

American Society of Healthcare Professionals

Ethics and Compliance Officer Associations

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