Customer Service High School

Confidential User

Email: ********@**********.***

Address:

City: Surprise

State: AZ

Zip: 85388

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 5 years client interface experience.

Educational Background:

High School Dipolma from Robert e lee high school, Jacksonville FL 1/2001 to 6/2010 (Math/Science)

High School Dipolma from Florida A&M University, Jacksonville FL 1/2001 to 12/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 5 years client interface experience.

Core Strengths

Active listening skills

Energetic work attitude

Strong organizational skills

Seasoned in conflict resolution

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

January 2010 to April 2010

Jackson Hewitt Jacksonville, Fl

Receptionist

Managed quality communication, customer support and product representation for each client.

Seasonal Job (Tax season)

August 2012 to November 2012

Alpine access Surprise, Az

At home call agent

Successfully established effective systems for record retention by creating database for daily correspondence tracking.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.

Temporary Job

January 2012 to April 2012

Jackson Hewitt Jacksonville, Fl

Call center representative

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.

Seasonal job (Tax season)

January 2011 to April 2011

Jackson Hewitt Jacksonville, Fl

Receptionist

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Managed quality communication, customer support and product representation for each client.

Seasonal job (Tax season)

Educational Background

2010 Robert e lee high school Jacksonville, Fl

High School Diploma Math/Science

Florida A&M University Tallahassee, FL

Bachelor of Science Biology

Anticipating Graduation. Current course work online due to relocation this past July of 2012. Current military spouse.

Contact this candidate