Customer Service Representative
Resume:
Confidential User
Email: ********@**********.***
Address:
City: Pella
State: IA
Zip: 50219
Country: USA
Phone: 641-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative - Client Relations - Data Entry Motivated Customer Services Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service representative with 25 years client interface experience. Excellent communicator with 12 years experience working in a demanding call center environment as a Customer Service Representative. Continually dedicated to giving clients the best experience possible under stressful or emotional challenges they may be facing.
Educational Background:
High School Dipolma from University of Central Florida, Orlando FL 1/2001 to 5/1987 (Biological Sciences)
Job History / Details:
Career Overview
Customer Service Representative - Client Relations - Data Entry
Motivated Customer Services Representative with proven ability to establish rapport with clients.
Highly enthusiastic customer service representative with 25 years client interface experience.
Excellent communicator with 12 years experience working in a demanding call center environment as a Customer Service Representative.
Continually dedicated to giving clients the best experience possible under stressful or emotional challenges they may be facing.
Core Strengths
Energetic work attitude
Strong client relations
Courteous demeanor
Fast learner
Problem solver
Excellent communication skills
Listening skills
Strong organizational skills
Multi-line phone usage
Conflict resolution proficiency
Strong problem solving ability
Training development
Telephone inquiries
High customer service standards
Telecommunication skills
Patient-focused care
Troubleshooting skills
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Relations
Earned highest marks for customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with experience and services by doing follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled client complaints, maintaining a positive client/business relationship.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding product, promotions special orders and general inquiries.
Received many compliments from employers and clients regarding clients' positive experience, whether during phone contact or face to face
Work Experience
April 2008 to Current
Pella Pets Veterinary Clinic Pella, IA
Lead Receptionist
Assisted customers in person and via telephone.
Maintained incoming/outgoing calls, scheduled appointments and walk-ins simultaneously.
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Ensured positive client experience with pleasant attitude and smile- knowing I am the clients' first and last contact while at our business.
Described product to customers and accurately explained details and care of merchandise and prescriptions.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Developed reputation as an efficient service provider with high levels of accuracy.
June 2001 to January 2007
JP Morgan Chase Elgin, IL
Corporate Customer Service Representative
Responsible for maintaining Outside Corporate credit cards for large companies and government agencies.
Maintain discreet information for undercover agents while they are out in the field.
Set up large volume of individual credit card accounts with 100 percentage accuracy.
Handled high volume inbound phone calls from individual cardholders with inquiries, problems and changes on accounts.
Had daily phone contact with large corporate administrators regarding employee balances, questionable purchases and any adjustments or issues they may have.
Compiled monthly card usage for company administrators.
Keep outside administrators aware of past due balances and discuss payment options.
June 2001 to December 2006
Williamsburg Real Estate Office Geneva, IL
Lead Receptionist
Greeted walk-in clients and provided real estate information
Handled multi-line telephone call
Maintained professional attitude during stressful situations
Coordinated appointments with prospective buyers to showcase houses and plots.
Educational Background
1987 University of Central Florida Orlando, FL
Biological Sciences
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