Manager Customer Service

Jillian King

Email: ********@*********.***

Address:

City: Boulder

State: CO

Zip: 80305

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced restaurant manager who oversaw a 2.5 million dollar a year establishment in the heart of downtown Boulder Colorado. Versed in planning daily operations, staffing, inventory management, planning of functions for up to 200 guests.

Educational Background:

High School Dipolma from Whitman Hanson Regional High School, Whitman MA 1/2001 to 6/1999 (Education)

Job History / Details:

Summary

Experienced restaurant manager who oversaw a 2.5 million dollar a year establishment in the heart of downtown Boulder Colorado. Versed in planning daily operations, staffing, inventory management, planning of functions for up to 200 guests.

Highlights

Staff development

T.I.P.S certified

Menu development using farm to table ingredients

Created wine menus

In charge of wine education and tea education

Created event fliers and posters

Food ordering 2 times a week

Developed event menus for rehearsal dinners and weddings

Ran events up to 200 guests

Hands on with guests and staff

Hiring and training

Stable work history

Adaptable

Great organization skills

Scheduling

adaptable to any POS

Great can do attitude

Clear understanding of p&l

Flexible schedule

In charge of bar and tea ordering

Held daily tea tours and shared the history of the Boulder Dushanbe Teahouse with the community

Helped to plan Rocky Mountain Tea Festival for several years (largest tea festival in the country)

Created original cocktails using tea simple syrups that I created

Planned and organized weekly manager meetings

Kept the grounds of the Teahouse well groomed and maintained

Kept the inside of the Teahouse clean and organized

Accomplishments

Efficiently operated a high volume restaurant that was also a museum. Played a key role in menu development. Successfully planned weddings and events up to 200 guests.Successfully ran events up to 200 guests on sight and off sight. Successfully educated staff about wine and helped increase wine sales.

Experience

June 2004 to April 2011

Boulder Dushanbe Teahouse Boulder, CO

General Manager

I started as a server at the Teahouse in 2004. I was a manager for 4 years. I worked my way up by being loyal and dedicated as well as smart and quick. I was in charge of everything from scheduling to all education including health code education. I was really into the health code education and setting the standards as well as following through and enforcing.

Created the daily line check work sheets.

Developed the training manuals and operations manuals.

Worked closely with the chef to create menus for special events and occasions.

regularly updated computer systems with new pricing and daily food specials.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Optimized profits by controlling food, beverage and labor costs

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Developed and maintained exceptional customer service standards.

Conducted daily pre-shift meetings to ensure all staff members are on the same page, organized and educated

Efficiently resolved problems or concerns to the satisfaction of all parties involved.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Scheduled and directed staff in daily work assignments to maximize productivity.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees

Managed accounts payable and accounts receivable

Counseled and disciplined staff when necessary

September 2011 to Current

TOSSA Boulder, CO

General Manager

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Built sales forecasts and schedules to reflected desired productivity targets.Collaborated with the Executive Chef to analyze and approve all food and beverage selections.Initiated negotiations regarding vendor contracts and kept updated records of contracts.Carefully prepared weekly payroll to keep up with projected revenue for the week.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Regularly updated computer systems with new pricing and daily food specials.Worked closely with the chef and cooks to determine menu plans for special events or occasions.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Responsible for food order, wine order and beer order weekly.

Education

1999 Whitman Hanson Regional High School Whitman, Ma

High School Diploma Education

In high school I received an award for my participation in a community service learning program. I was a student teacher for a 2nd grade class and a preschool teacher.

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