Customer Service Manager

helena eatsrada

Email: *********@********.***

Address: **** *******

City: Colorado Springs

State: CO

Zip: 80916

Country: USA

Phone: 719-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Helena Estrada

2560 Bellamy St.

Colorado Springs Co. 80916

719-***-**** cell 719-***-****

******.*********@*****.***

Objective: To acquire a permanent position in a company which there are opportunities for growth and advancement.

Experience: Director of housekeeping/operational housekeeping and office manager

Professional work experience:

Crown Plaza: Colorado springs Feb 2011- Jan 2012

Memorial Health system Colorado springs Feb 2007-Feb2011

Radisson North Colorado springs Jan 2001-Dec 2007

Marriot/wyndham Colorado Springs Nov 1996-Dec 2001

P/J Entorprises Chicago, IL Mar 1986-April 1994

Wyndham Chicago, IL Nov 1982-Sep 1996

Professional Work Skills:

Coordinated program for cleaning Chicago Towers 710 offices and every office in Memorial Health Sysem.

Contributed to hotel guest and assisting their every need with a positive attitude and satisfaction

Supervising up to 75 full time housekeepers, 25 laundry personnel and 500 hotel rooms

Interviewing, hiring and training new employees

Preparing weekly work schedules for all housekeepers

Inventory managment of supplies

Reviewing with housekeepers daily assignments

Maintenance repair reports

Insuring that in house laundry facilities kept pace with housekeepers in supplying fresh linen and towels

Meetings with hotel owners/directors to receive directives as to budget personnel and operations

Managing labor and budget limitations, including inventory management.

Completing evaluations on employee work performance and expectations.

Summary of Core qualifications:

Ability to speak and write polish fluently

30+ customer service and scheduling

Quality and detail and schedule oriented: posses a follow through attitude

Enthusiastic and brings a positive attitude with a good clean sense of humor to the job

Able to learn quickly follow procedures exactly as needed, solve problems without direct supervision, detail oriented, able to handle a high volume of work with a simultaneous tasks

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