Customer Service Medical Assistant

Liza Lombardi

Email: *********@********.***

Address: ** ******** **

City: Staten Island

State: NY

Zip: 10309

Country: USA

Phone: 718-***-****

Skill Level: Experienced

Salary Range: $33,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LIZA LOMBARDI

88 Arrowood Court Phone: 718-***-****

Staten Island, NY 10309 Email: *********@********.***

REGISTERED PHLEBOTOMIST - MEDICAL ASSISTANT

Certified Phlebotomist and Medical Assistant with significant laboratory and office administration experience. Excellent customer service skills. Proven ability to provide positive support to patients, family members, physicians and other medical professionals. Excellent computer skills.

AREAS OF EXPERTISE:

Vital Signs Measurement

Blood Work/Venipunctures

Urinalysis

Administer injections

Exam preparation

Electrocardiography

Capillary Testing

Electronic Medical Records

Autoclaving/Sterilization

Office Administration

Medical Billing and Coding

Excellent Phone Skills

PROFESSIONAL EXPERIENCE

EZ Clinical Laboratory, E. Brunswick, NJ 09/2011-Present

Certified Phlebotomist/Medical Assistant

Escort patients to exam/procedure room; address patient questions/concerns regarding procedures

Complete forms and requisitions; manage charts, ensuring accuracy and appropriate placement

Perform 30+ venipunctures per day. Administer injections.

Provide follow up; forward patient results to proper medical office

Manage inventory, including ordering and re-stocking supplies

Provide insurance verifications, pre certification; update patient information into Electronic Medical Records

Scan patient test results into Electronic Medical Records

Jersey City Medical Center, Jersey City, NJ 11/2010 - 09/2011

Certified Phlebotomist/Medical Assistant

Processed stat/routine specimens to medical surgical/Emergency room

Administered E.K.G`s, averaging 20 per night

Performed patient vital signs check and finger sticks

Performed 50+ venipuncture`s per night

Maintained safe, secure and healthy work environment

Documented medications refrigeration, point of care testing, crash cart sterilization process, point of care testing

Set up examination room, ensured instruments sterilization in accordance with hospital and infectious control policy.

Provided procedures assistance to physicians

Pollack & Associates, New York, NY 11/2006-12/2009

Customer Service Representative / Billing

Handled high volume incoming calls; provided problem resolution and excellent customer service

Designed and organized showroom displays and samples.

Prepared customs clearances and client documentation on international shipments

Created invoices, billed clients, and processed end of month reports

Quadrille Fabrics, Jersey City, NJ 2000/2006

Customer Service Representative/Production Manager

Provided support services to interior designers and sales persons nationwide

Ensured that presentation materials were supplied to all outside sales representatives

Coordinated international shipments

Processed credit card/check payments. Processed invoices, back-order notifications/credit notices daily

Managed inventory and product ordering from international and domestic suppliers

Monitored and ensured prompt warehouse shipments

EDUCATION & CERTIFICATION

Anthem Institute, North Brunswick, NJ Diploma, Medical Assistant 11/2009 - 06/2010

HIPAA/OSHA Certified

CPR/BLS Certified

References available upon request

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