Manager Customer Service
Resume:
Robert Towson
Email: *********@********.***
Address: *** ***** *****
City: Newark
State: DE
Zip: 19702
Country: USA
Phone: 302-***-****
Skill Level: Management
Salary Range: $48,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ROBERT R TOWSON
210 Rhett Drive
Newark, DE 19702
Phone: 302-***-****
Cell: 302-***-****
E-Mail: ***.*********@********.***
Results-oriented Manager offering over 25 years of experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Service-driven, dedicated, well-organized with strong leadership skills.
* Operations management * Hiring, training, scheduling
* Cost reductions * Customer relations
* Inventory control * Event management/promotion
Professional Experience
March 1997 to Michael's Restaurant, Newark DE
November 2012 General Manager
Managed 50 employees in high-volume, 350 seat full service restaurant and bar
Oversaw customer service, special events, food service, purchasing and inventory control, staffing, training, scheduling and labor control
Increased sales through employee incentives
Employee turn rate 5% over 10 years
Boosted repeat business through personal interactions with customers
Developed marketing program through social networking
July 1995 to Italian Oven, Bear DE
March 1997 Manager
Managed daily operations,100 seat casual dining restaurant, hired, trained and scheduled employees
Oversaw inventory control and ordering
July 1994 to Wendy's, Wilmington DE
July 1995 Co-Manager
January 1983 to Alyson's, Wilmington DE
June 1994 Manager
Education
Mount Pleasant High School
Wilmington, DE
High School Diploma
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