Customer Service Sales
Resume:
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Susan
SmithSusan S. Smith Resume
Susan S. Smith
Mesa, AZ. 85201
**********@*******.***
OBJECTIVE: Skilled in effective sales and marketing communications, team building, and mentoring, I desire a position where I can utilize my knowledge and experience.
SUMMARY: I have extensive life skills gained through operating a used car and auto repair business, managing a fast food business, selling insurance, owning and operating a book store, graduating as a mature age student, and participating in adolescent education.
With over twenty years of experience marketing of goods and services I am:
X Dependable, professional, organized, committed, responsible, and a self-starter
X Proficient in MS Office, MS Word, Windows XP, PowerPoint, Outlook, and the Internet search engine
X Multi-line phone, fax, scanner, copier
EDUCATION:
Bachelor of Arts, 2005; Elementary Education, Social Studies,
Morehead State University, Morehead, Kentucky
EXPERIENCE:
Recreation Director, Tempe Montessori School, August 2007-June 2010. Teachers assistant in primary program; responsible for creating and implementing student activities; coordinating and supervising after school care for 35 students.
Hospice Caregiver, August 2006-November 2006: I was the personal caregiver, responsible for attending to my terminally ill mother and monitoring medications that were prescribed by Hospice.
Office Administrator, Temp for Members Insurance Services, Lexington, Ky., May 2006-August 2006: Front office experience with clients and represented several property/casualty insurance companies; answered inbound calls in support of customer needs and maintain retention; received payments in office and via phone, transferred payments to correct account; directed client inquiries; filed client and company correspondence, completed computer reports for each company and processed data entry.
Caregiver, February 2006- May 2006: I was the personal assistant to my ill Mother. I was responsible for handling finances, which included a farm and two rental properties, personal and business correspondence, and family business date book.
Student, Morehead State University, June 2001-May 2005, Morehead, Ky. Counseled nontraditional students in coursework and graduation requirements; organized and recruited adult students for campus activities; Informed and assisted prospective students and their parents about academic programs and admissions requirements.
Tutored Kindergarten and fifth graders in all subject areas; prepared and executed elementary lesson plans; developed and implemented curriculum to encourage student participation and adhere to KY and national educational standards.
Owner, A Likely Story Bookstore, February 1995-March 2001, Maysville, Ky. Managed daily retail operation that included: hiring and training employees; bookkeeping, ordering and maintaining retail inventory via computer; internet sales and shipment of books worldwide; professional promotions within store and community; generated repeat business through successful client follow-up
Insurance Agent and Field Representative, Commonwealth Life Insurance Company, 1993-1995, Winchester, Ky.
Operated debit route within Fleming County, Ky. Managed collection of insurance premiums from clients kept accurate records of monetary transactions; performance driven; cold calling; exceptional award winning sales record. Top performing, customer service-focused sales professional.
Regional Director, Licking Valley Girl Scout Council, 1991-1993 Erlanger, Ky. Initiated troop fundraisers and activities and represented the Council in four KY counties. Managed area shop and recruited and trained leaders. Responsible for building new troops, supervising and recruiting volunteer involvement through media interviews and public speaking; successfully handled a wide range of functions using a combination of creative and organizational skills.
ACTIVITIES:
Teacher: Sunday School Leader
President: Non-Traditional Eagle Society, 2 years, MSU
Member: Student Government Association, 4 years, MSU
Member: Student Life Committee, Pinnacle Society, 4 years, MSU
Regent: Daughters of American Revolution, 2 years
President: Christian Womens Fellowship, 4 years
Youth Choir Director: 4 years
President: Jaycettes, 2 years
Member: Fleming County Tourism, Mason County C of C
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