Customer Service High School

Thomas Biasotti

Email: ********@***********.***

Address:

City: Vacaville

State: CA

Zip: 95687

Country: USA

Phone: 707-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Assistant Store Manager adept at problem solving, customer service and hiring and training hardworking and quality staff. Displays excellent leadership skills and multi-tasking abilities.

Educational Background:

High School Dipolma from Montgomery High School, Santa Rosa CA 1/2001 to 4/2001 (General Education)

High School Dipolma from Kaplan University, Santa Rosa CA 1/2001 to 12/2012

High School Dipolma from Santa Rosa Junior College, Santa Rosa CA 1/2001 to 12/2012

Job History / Details:

Summary

Experienced Assistant Store Manager adept at problem solving, customer service and hiring and training hardworking and quality staff. Displays excellent leadership skills and multi-tasking abilities.

Education

4/01 Montgomery High School Santa Rosa, CA

High School Diploma General Education

2014 Kaplan University Sacramento, CA

Bachelor of Arts Business Administration/Management

Coursework in Management

11/01 Santa Rosa Junior College Santa Rosa, CA

Business Administration

Coursework in Management

Experience

April 2008 to Current

Lowe's HIW, Inc. Vacaville, CA

Assistant Store Manager Administration/Ops

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team sale meetings.

Design and implemented customer satisfaction metrics.Trained staff to deliver outstanding customer service.Addressed customer inquiries and resolved complaints.Delivered excellent customer service by greeting and assisting each customer.

Additional Information

Achievements/Awards: 2002 & 2003 Boys & Girls Club Coach of the Year, Certified Sales Professional CrossCheck, Inc., Completed Lowe's ASM Training Program 4/2012.

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