Customer Service Manager

Thresa Jackson

Email: ********@****-****.***

Address:

City: Snellville

State: GA

Zip: 30039

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from David Star Jordan, Long Beach CA 1/2001 to 7/1991 (General Education)

Job History / Details:

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

Supervision and training

Team Leadership

Team Player

Strategic Planning

Calm under pressure

Staff Motivation

Service Quality Improvement

Training and Development

Professional Experience

August 2011 to November 2012

Burlington Coat Factory Conyers, Ga

Merchandise Manager

Maximized sales results through managing associates on the sales, markdown and merchandising associate teams.

Monitored the stores sales performance on a daily basis utilizing all available sales reports

Coordinated sales promotions, floor sets and accurate pricing of store merchandise.

Communicated with regional business partners to resolve store issues, including shopping analysis, adjusting stock levels and customer requests.

Ensured team delivered excellent customer service and demonstrated a high degree of professionalism.

Assisted in management of all areas of store operations when needed

August 2010 to August 2011

Burlington Coat Factory Lawrenceville, Ga

Customer Service Manager

Recruited, trained and counseled team members with an emphasis on customer service.

Monitored Customer Service measurable for service improvement, problem resolution and overall customer satisfaction.

Involved in Operational Compliance, Merchandising and Human Resources.

Key holder as a member of the executive management team.

May 2007 to September 2009

Albertson LLc Placentia, Ca

Night Crew Clerk

Monitored product supply levels

Replenished stock via reports

Inspected work areas ensuring safety of personnel, customers and vendors

Education

1991 David Star Jordan Long Beach, Ca

High School Diploma General Education

3.2 GPA

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