Customer Service Accounting
Resume:
Juanita Santiago
Email: ********@***********.***
Address:
City: Orlando
State: FL
Zip: 32809
Country: USA
Phone: 407-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable.Capable & successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting.Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.
Educational Background:
High School Dipolma from Universidad del Este, Carolina PR 1/2001 to 6/2001 (Accounting)
Job History / Details:
Summary
Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable.Capable & successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting.Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.
Highlights
Effective time management
Strong organizational skills &Excellent multi-tasker
Highly analytical
Auditing methodology
Cash handling accuracy
QuickBooks
Peachtree
Microsoft Office
Staff motivation
Bilingual English & Spanish
Experience
January 2002 to Current
CM Inc. of Florida Orlando, Florida
Accountant - Non Profit Company
Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
Managed accounting operations, accounting close, account reporting and reconciliations.
Reviewed accountantÆs book entries to ensure accuracy of the G/L.
Prepared financial and regulatory reports required by laws, regulations or boards of directors.
Performed field audits on wide variety of clientèle using Quick Books System
September 2005 to August 2012
Brinks Inc. Orlando, Florida
Cash Logistic - Teller
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Received regional branch recognition award for outstanding customer service.
Entered member transaction data into the online banking software.
Compusafe Services Processing & Federal Reserve Custody
January 2003 to September 2004
Target - Millenia Area Orlando, Florida
Clerical - Guest Services - Price Change
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Handled incoming and outgoing correspondence, including mail, email and faxes.Maintained household inventory and maintenance schedules.Screened telephone calls and inquiries and directed them as appropriate.Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
September 1999 to August 2001
Quest Diagnostic San Juan, Puerto Rico
Account Payable Coordinator
Reduced time and costs and increased efficiency by introducing new accounting procedures.
Renegotiated payment terms with dozens of suppliers.Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Suggested process improvements to secure prompt and regular receipts for the organization.Coded the general ledger and processed vendor invoice payments.
Conducted month-end balance sheet reviews and reconciled any variances and help in Closing entries.
Education
2001 Universidad del Este Carolina, Puerto Rico
BBA Accounting
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