Customer Service Technician

Lisa D. Meadows

Email: ********@**************.***

Address:

City: Southfield

State: MI

Zip: 48034

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pharmacy Technician with 15 years of hospital and retail pharmacy experience.

Educational Background:

High School Dipolma from Oakland Community College, Southfield MI 1/2001 to 6/1986 (Liberial Arts)

High School Dipolma from, Southfield MI 1/2001 to 12/2012

Job History / Details:

Professional Summary

Pharmacy Technician with 15 years of hospital and retail pharmacy experience.

Certifications

Certified Pharmacy Technician

Skill Highlights

HIPAA trained

Pyxis system

Hospital and retail pharmacy professional

PDX

Strong decision-making ability

Professional Experience

September 2008 to Current

Henry Ford Medical Center Novi, Michigan

Pharmacy Technician

Enter new patient profiles and prescriptions into medication input software system Proficiently processed and dispensed written, oral and electronic prescriptions..Communicate directly with doctors' offices via telephone, fax and email.Provide friendly customer service at prescription drop-off and pick-up counters.Answer and screen phone calls for the staff pharmacist in a friendly, efficient manner.Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verify patient data and billing information.Correctly priced and file prescriptions after they were filled.Regularly complete paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintain customer and patient confidentiality.Retrieve, count & Label all products appropriately, including cautionary and auxiliary labels. Maintain proper inventory levels, rotated stock and immediately compile with prescription drug recalls.Follow state and federal record keeping guidelines for legend drugs and controlled substances.Manage pharmacy inventory through proper medication ordering, returns and inter-store transfers.

January 2008 to Current

Wal-mart Dearborn, Michigan

Pharmacy Technician

Provide friendly customer service at prescription drop-off counters. Enter new patient profiles and prescriptions into medication input software system.Communicate directly with doctors' offices via telephone, fax and email.Efficiently answered multi-line phone and processed high volume of order requests from doctors. Maintained drug inventory levels by ordering necessary medications.Verify patient data and billing information.Strictly maintained customer and patient confidentiality.Label all products appropriately, including cautionary and auxiliary labels.Communicate with all customers and staff in a pleasant and professional manner. Maintain proper pharmacy and general safety procedures and standards, including department cleanliness.

January 2001 to July 2007

Detroit Receiving Hospital Detroit, Michigan

Pharmacy Technician

Dispensed and delivered patient medications to patients throughout the hospital.Efficiently answer multi-line phone and process high volume of order requests from nurses, doctors. Accurately pull medications from the shelves for Pyxis replenishment and deliver them to the various patient care areas. Maintain proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Fill departmental requisitions and crash cart medication trays.Mix various pharmaceutical preparations according to written prescriptions. Strictly maintain customer and patient confidentiality.Promptly refer all doctors' calls and customers' medical questions to the pharmacist on duty. Calculate, weigh, measure and mix ingredients with expert precision.

References,

Kathleen Fabien Pharmacist Henry ford 734-***-****,

Terri Midlij Pharmacist Wal-mart 313-***-****

Contact this candidate