Administrative Assistant Customer Service

Dahl Johnson

Email: ********@*********.***

Address:

City: Moreno Valley

State: CA

Zip: 92555

Country: USA

Phone: 951-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from DeVry University, Colton CA 1/2001 to 12/2012 (Business Communications)

Job History / Details:

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Meticulous attention to detail

Resourceful

Dedicated team player

Strong interpersonal skills

Self-starter

Excel spreadsheets

Results-oriented

Self-directed

Professional and mature

Strong problem solver

Understands grammar

Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Experience

September 2011 to Current

County of Riverside Riverside, CA

Community Services Assistant

Assist customers with determining eligibility status for the Federal Low-Income Home Energy Assistance Program (LIHEAP) and the City of Riverside SHARE fund program. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Developed more efficient filing systems and customer database protocols.Improved communication efficiency as primary liaison between departments, clients and vendors.

March 2001 to April 2010

County of Riverside / IHSS Moreno Valley, CA

Home Care Provider III

Maintained household inventory and maintenance schedules.Handled incoming and outgoing correspondence, including mail, email and faxes. Checked mail, shopped for groceries and handled bill payments.Created expense reports using Microsoft Excel spreadsheets. Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Simultaneously served as lead health care provider and office manager.

Education

2014 DeVry University Colton, CA

Bachelor of Science Business Communications

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