Customer Service High School

Victoria Mack

Email: ********@***************.***

Address:

City: Houston

State: TX

Zip: 77083

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from Houston Community College, Houston TX 1/2001 to 5/2011 (Business Technology)

High School Dipolma from Fairborn High, Houston TX 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated and focused administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Strong interpersonal skills

Proofreading

Self-starter

Schedule management

Meeting planning

Mail management

Staff motivation

Positive reinforcement methods

Charting and recordkeeping

Active listener

Reliable and punctual

Friendly

Approachable

Cheerful and energetic

Dependable

Accomplishments

Supervised groups of up to 15 children from eighteen months to 2 years of age.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Experience

August 2011 to Current

Good News Child Development Center Missouri City, Texas

Lead Teacher

Developed interesting course plans to meet academic, intellectual and social needs of students.Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Applied progressive teaching principles to a class of 15 students.

August 2007 to May 2011

Houston Community College Houston, Texas

Student

June 2003 to June 2006

Vicky's Place Houston, Texas

Licensed Childcare Owner

Created an infant area, toddler area and preschool area of play within the daycare.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.

Education

2011 Houston Community College Houston, Texas

Associate of Applied Science Business Technology

1986 Fairborn High Fairborn, Ohio

High School Diploma General Education

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