Human Resources Customer Service
Resume:
Amanda Straub
Email: ********@**********.***
Address:
City: Severna Park
State: MD
Zip: 21146
Country: USA
Phone: 443-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Current Graduate student in Human Resources Management. Seeking an entry level position in the human resources field that will utilize both my knowledge and skills that I have learned from my education and managerial background.
Educational Background:
High School Dipolma from University of Maryland University College, Adelphi MD 1/2001 to 12/2006 (Psychology)
Master's Degree (MA, MS) from University of Maryland University College, Adelphi MD 1/2001 to 12/2012
Job History / Details:
Career Focus
Current Graduate student in Human Resources Management. Seeking an entry level position in the human resources field that will utilize both my knowledge and skills that I have learned from my education and managerial background.
Summary of Skills
Training and development
Employee relations
Innovative
Highly organized
10 years Leadership Experience
Hiring and retention
Exceptional interpersonal skills
Proficient in Microsoft Office
Strong communication skills
Work Experience
August 1996 to Current
Target Multiple Locations
Team Leader
Management/Leadership Experience
Managed team of 10 employees on daily basis.
Executed training program for new company program for stores in DC, Maryland, and Virginia.
Assisted in opening new store locations and assisted in recruiting and training new staff.
Determined staff promotions and demotions, and terminated employees when necessary.
Wrote yearly evaluations on employees' work performance.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Sales Experience
Managed and oversaw $5-$8M department.
Communication Experience
Maintained consistent, weekly communication with over 30 store vendors in ensuring that store expectations were met.
Helped create positive work environment for team by promoting open communication.
Education and Coursework
2006 University of Maryland University College Adelphi, MD
Bachelor of Science Psychology
University of Maryland University College Adelphi, MD
Masters Management - Human Resources
Anticipated Graduation: December 2013.
Relevant Coursework: Managerial Statistics, Employee Relations, Recruitment and Selection.
Memberships
SHRM
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