Customer Service Manager

Phillip Liles

Email: *********@********.***

Address: *** ************ *****

City: Newport

State: KY

Zip: 41071

Country: USA

Phone: 859-***-****

Skill Level: Management

Salary Range: $57,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

106 Breckinridge Court

Newport, Kentucky 41071

Phone 859-***-****

Fax 859-***-****

E-mail *********@********.***

Phillip R. Liles Jr.

Education

1973-1977 Newport High School Newport, Kentucky

High School Diploma 1998-2002 Cambridge International University

Bachelor of Science w/Distinction in Criminal Justice

Professional experience

1982-2012 City of Newport Newport, Kentucky

1982-1988 Police Officer: Patrol Division Uniformed officer responsible for doing street patrol for a city of approximately 20,000 residents.

1988-1991 Police Detective: Investigative Division Plain Clothes Officer; my main responsibility was juvenile investigations, which entailed crimes committed by juveniles as well as crimes committed against juveniles.

1991-1993 Police Sergeant: (promoted) Patrol Division Uniformed Supervisor responsible for supervising eight to ten subordinate officers and three civilian dispatchers assigned to my shift.

1993-1996 Police Sergeant: Administration Division I performed and handled an array of administrative functions; I handled payroll for 65 employees, purchasing for the entire Police Department, preparation and implementation of the Police Department budget. I also managed the property and evidence room and was the Court Liaison.

1996-2001 Police Lieutenant: (promoted) Chiefs Office I was promoted and became the Fiscal/Records Commander; working directly for the Chief of Police. My responsibilities included; manager of four civilian records clerks and two Police officers. The sections I managed included the Traffic Section, Records Section; also in charge of payroll, purchasing, preparation, implementation of the budget. I also coordinated the biggest Special Event of the year (Riverfest) which encompassed managing over 200 Police Officers, National Guard and civilian staff.

2001-2003 Police Lieutenant: Asst. Patrol Division Commander Assisted the Patrol Division Commander in managing the largest division in the police Department, consisting of 38 officers. Within this division; we managed the SWAT Team, Honor Guard, Directed Patrol Unit, School Resource officer, K-9 Unit and Press Information. Handled numerous Special Events in addition to Riverfest.

2003-2010 Police Captain: (promoted) Patrol Div. Commander Commander of the largest Division in the police Department; after being promoted, the Traffic Section was moved under Patrol and I was in charge of implementing a new 500 meter Parking Meter program for the City of Newport. That program started with creating a Parking Meter bid package and ended with the installation of the parking meters. I also still handle the majority of the purchasing for the entire Department and manage the budget for the department.

2008-Present Partner: John Phillips Restaurant Bar My partner and I created the restaurant and we opened in 2008 in the Crestview Hills Town center. After retiring from 28 years in Law Enforcement I have been working full time since 2010. We own and operate what we call an Upscale Casual Restaurant. We are located at 2809 Dixie Highway in Crestview Hills, Kentucky 41017.

Professional memberships

Fraternal Order of Police 1982-Present

President: Fraternal Order of Police 1982-1984 and 1986-1988

Fraternal Order of Elks 1996-Present

References

Glenn Schmidt 859-***-**** Owner- La-Ru Lanes

Dan Roberts 859-***-**** Owner- Quality Printing Design

Mark Teremi 859-***-**** Owner- Bonded Lock Decorative Hardware

Virgil Boruske 859-***-**** Owner- Boruske Bros. Auto Body

Thomas J. Fromme 859-***-**** City Manager-City of Newport, Kentucky

Pat Moore 859-***-**** Officer- Alcoholic Beverage Control

Bruce Shay 859-***-**** (personal)

Objective

To seek a mid to upper level management position in the Customer Service or Gaming industry. To utilize over 28 years of Law Enforcement experience, over four years of restaurant experience and over 20 years of management experience; which included supervising entry level and mid level management personnel. I have also been involved purchasing, budget preparation and implementation. I also worked side by side with other city, state and federal entities and departments.

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