Jacqueline Dawson

Email: abpv8c@r.postjobfree.com

Address:

City: Orlando

State: FL

Zip: 32822

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Manager who specializes in quality service, customer retention, productivity and team management.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Educational Background:

High School Dipolma from Bronx Community College, Bronx NY 1/2001 to 4/1990 (Health)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Manager who specializes in quality service, customer retention, productivity and team management.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Highlights

Team management

Meticulous attention to detail

Focused on customer satisfaction

Management of remote employees

Training and development

Deadline-oriented

Experience

September 2012 to Current

American Orlando, FLL

Customer Care Manager

Effectively communicated with team members to maintain clearly defined expectations.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Monitored the daily activities of 35 customer support teams.

November 2006 to September 2012

American Airlines Washington, DC

Customer Service Manager

Interviewed, hired and trained new quality customer service representatives.Monitored the daily activities of 40 customer support teams.Provided detailed monthly departmental reports and updates to senior management.

Education

1990 Bronx Community College Bronx, NY

Associate of Applied Science Health

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