Customer Service High School

Confidential User

Email: ********@************.***

Address:

City: Folsom

State: CA

Zip: 95630

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Beverage services professional who thrives in dynamic, challenging and fast paced hospitality environments. Possesses a high degree of integrity and outstanding work ethic. Committed and available. Distinct ability to interact positively with customers, peers, and management.

Educational Background:

High School Dipolma from Sac State, Sacramento CA 1/2001 to 6/2006 (Business)

Job History / Details:

Summary

Beverage services professional who thrives in dynamic, challenging and fast paced hospitality environments. Possesses a high degree of integrity and outstanding work ethic. Committed and available. Distinct ability to interact positively with customers, peers, and management.

Highlights

Excels at upselling

Friendly and enthusiastic

Extensive knowledge cutting edge drinks and classic cocktails

Strong mathematical aptitude

Exceptional multi-tasker

VIP services

Training of bar personnel

Scheduling of bar personnel

Succesfully grew revenues and increased profits

Customer service oriented

Communicates effectively

Listening skills

Proven ability to work independently

Opening and closing skills

Committed and available

Security/patron safety

POS skills

Analytically minded

Strong leadership and organizational skills

Experience

August 2011 to November 2012

The Folsom Sports Garage Folsom, CA

Lead Bartender

Local Sports Bar, Hired as bartender, became lead bartender, Provided friendly and quality service, trained bar staff, opened and closed bar when working different shifts, worked with both food and beverage operations. Maintained stock levels to prevent shortages of critical items. This position required knowledge of all aspects of operations and security. Maintained a positive working relationship with fellow staff and management. Promoted upcoming bar events, programs and weekly trivia game nights.

February 2003 to March 2005

Garbeaus Dinner Theatre Rancho Cordova, CA

Bartender-Food server

This establishment placed an emphasis on live entertainment in the form of plays and musicals accompanied by quality food and a large selection of local wines.

August 2011 to June 2004

The Purple Place E Dorado Hills, CA

Bartender

As a landmark restaurant and bar operating since 1955 my position was held between two different owners over the length of 7 years. It had multiple service aspects including special events, high volume, sporting events, live music, food service and cigar and cognac evenings.

February 2003 to May 2003

The Raddison Sacramento, CA

Bartender

An event-oriented bartending position which hosted concerts, fashion shows and local political functions. This required portable bars to be set up and stocked prior to the event, then disassembled and cleaned along with a detailed inventory of all alcohol dispensed during the event.

April 1997 to February 2003

The Old Spaghetti Factory Folsom, Ca

Bartender-Server

Customer service in a fast paced high volume family restaurant. My job titles included bartender, food server and food expediter.

Education

Sac State Sacramento, CA

Business

Business courses and general education.

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