Customer Service Manager

Confidential User

Email: ********@**********.***

Address:

City: Kalamazoo

State: MI

Zip: 49001

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated professional with history of developing customer loyalty and making sure the job gets done right and promptly.

Educational Background:

High School Dipolma from Old Central, Kalamazoo MI 1/2001 to 8/2005 (basic)

Job History / Details:

Summary

Dedicated professional with history of developing customer loyalty and making sure the job gets done right and promptly.

Skills

Managing a crew

Dependable independent worker

Good at following instructions

Customer service experience

Solid communication skills

Strong work ethic

Team player

Establishing goals and setting priorities

Good mechanical aptitude

Proficiency with mechanical and electric tools

Manual labor skills

Strong organizational skills

Utilizing scanner systems

Good problem solving skills

Good work attitude

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed.

Training

Responsible for providing vision and guidance to multipal employees, training them on sufficient project plans and procedures.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Promoted to Assistant Manager within 2 months.

Promoted to Store Manger within 6 months.

Experience

June 2011 to December 2012

Uncle Ed's Oil Shoppe Kalamazoo, Mi

Store Manager

Followed checklists to verify that all important parts were examined.Communicated with customers regarding vehicle issues and potential repairs.Maintained a 98.3 percentage customer service satisfaction rating.

Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced belts, hoses, fuel filters, light bulbs, air filters, cabin filters, wiper blades, pcv valves, transmission filter and gaskets. Changed oil, flushed transmissions, flushed radiators and clean fuel injections.Participated in various incentive programs and contests designed to support achievement of production goals.Consistently met and exceeded stores expectations for productivity.

June 2009 to June 2011

Perkins Family Bakery Kalamazoo, Mi

Lead Cook/Production Manager

In charged of the cook staff and making sure they met or exceeding time standards, plate presentation, delegating cooks to daily tasks and ensuring food quality. When Kitchen Manager was off duty or unavailable I was giving the role of helping Manger with ordering, food quality, labor and people development.

March 2007 to May 2009

Corner Bar & Grill Kalamazoo, Mi

Kitchen Assistant Manger

Checked in received goods and put away. Delegated each kitchen employee on there job and duties before there shift. Checked and signed kitchen employee's time cards in and out. Kept the moral up and made sure everyone was enjoying there job.

Education and Training

2005 Old Central Kalamazoo, Mi

GED

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