Customer Service High School

Jeremy Hoefert

Email: ********@**************.***

Address:

City: Sioux Falls

State: SD

Zip: 57106

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Educational Background:

High School Dipolma from University of South Dakota, Vermillion SD 1/2001 to 5/2002 (Political Science)

High School Dipolma from Roosevelt High School, Vermillion SD 1/2001 to 12/2012

Job History / Details:

Summary

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Highlights

Superior communication skills

MS Office proficient

Effective team player

Dependable and reliable

Avaya software customer management systems

Superior organization skills

Accomplishments

Fielded and processed up to 150 calls per day. While searching for prospective clients also serviced and maintained over 200 in house accounts.

Experience

August 2011 to December 2012

Cars For Sale Sioux Falls, SD

Dealer Account Executive

Responsible for finding new clients and maintaining clients. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

October 2009 to August 2011

NCB Management Sioux Falls, SD

Team Lead Collections

Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Trained new employees on company customer service policies and service level standards. Also would field escalation calls and was aloud leeway to exercise fair results for the customer and business.

March 2009 to October 2010

Lease One Capital Sioux Falls, SD

Finance Broker

Found prospective businesses that needed options for leasing. Contacted banks negotiated rates and terms on behalf of the company.

Education

2002 University of South Dakota Vermillion, SD

Not Complete Political Science

1998 Roosevelt High School Sioux Falls, SD

High School Diploma

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