Customer Service Manager

kelly pobloski

Email: ********@*********.***

Address:

City: kenosha

State: WI

Zip: 53142

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented, strategic sales professional with 27 years in the bakery industry.

Educational Background:

High School Dipolma from Kenosha College of Cosmetology, Kenosha WI 1/2001 to 12/1984 (Cosmetology)

High School Dipolma from Mary D. Bradford, Kenosha WI 1/2001 to 12/2012

Job History / Details:

Professional Summary

Results-oriented, strategic sales professional with

27 years in the bakery industry.

Core Qualifications

Results-oriented

Consistently exceeds financial budgets and goals.

Excel in all areas of bakery operations and bakery management.

Proficiency in developing and training team members to succeed.

Quick learner.

Computer proficient.

Excellent communication and people skills.

Retail inventory management

Exceptional leader

Team-oriented

Flexible schedule.

Strong leader

Adaptable

Retail merchandising expertise.

Listening skills.

Energetic self-starter.

Experience

July 2005 to Current

Pick 'n Save Greenfield, Wisconsin

Bakery Manager

Schedule and direct staff in daily work assignments to maximize productivity.Efficiently resolves problems. Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Develops and maintains exceptional customer service standards.Optimize profits by controlling expenses.Design displays to make the store experience interactive and engaging. Research current and past business performance using online systems and available reports. Effectively communicate and coordinate execution of the planogram with store management.Meets and exceeds financial goals and expectations. Holiday planning.

Open new store locations and assist in training new staff. Manage a staff of 23 employees.

September 1996 to August 2005

Jewel Food Stores Kenosha, Wisconsin

Bakery Manager

Complete weekly schedules according to payroll policies. Train staff to deliver outstanding customer service. Order writing. Train new managers, cake decorators and additional staff to be successful in the bakery department. Exceed financial goals and expectations. Holiday planning. Manage of staff of 10 employees.

January 1990 to October 1996

Paiellis Bakery Kenosha, Wisconsin

Cake Decorator

Cake decorating and train new cake decorators, donut frying, mixing dough, scaling off dough and cake batter, baking, and order writing.

November 1985 to January 1990

Jewel Food Stores Waukegan, Illinois

Bakery Manager

Baking, cake decorating, donut frying, order writing, inventory, customer service, holiday planning, and merchandising. Manage of staff of 8 employees.

Education

1985 Kenosha College of Cosmetology Kenosha, Wisconsin

Associate of Arts Cosmetology

1984 Mary D. Bradford Kenosha, Wisconsin

High School Diploma General

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