Customer Service Sales
Resume:
Jennifer Sanchez
Email: ********@**************.***
Address:
City: New Castle
State: DE
Zip: 19720
Country: USA
Phone: 302-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated sales professional with 4 years sales representative experience.High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Always do my best and try to become better at everything and become the highest I can to be successful. Hard worker. Qualified management with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Educational Background:
High School Dipolma from William Penn High School, New Castle DE 1/2001 to 6/2010 (general education)
Job History / Details:
Executive Summary
Motivated sales professional with 4 years sales representative experience.High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Always do my best and try to become better at everything and become the highest I can to be successful. Hard worker. Qualified management with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Core Qualifications
bilingual
sales
staff motivation
staff training
team leadership
management
hard worker
fast learner
great customer service
computer skills
organizer
communication skills
Experience
July 2008 to Current
Cricket Wireless Wilmington, DE
customer service/management
Managed high amount of money every night. Hired and trained all sales staff for new store location.Resolved customer complaints regarding sales and service. Managed a regional sales staff of 3 members. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Fielded an average of 20 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.
Education
2010 William Penn High School New Castle, DE
High School Diploma general education
Passing grades all four years. Took four years of yearbook taking pictures, interviewing students, writing essays. Took computer class/accounting.
Continuing education in Delaware Tech to become a nurse.
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