Customer Service Assistant

.

Kristen

LadkinEntry Level

Kristen Ladkin 6928 Gettysburg Drive

*******.******@*****.*** Forest Hill, TX 76140

H. 817-***-****

Objective

To obtain a position as a dental assistant, where I can utilize my experience and education with the opportunity for performance-based advancement

Education

Everest College- Fort Worth, Texas

--Diploma, Dental Assistant

Graduation Date: June 2011

--Juan Seguin High School

High School Diploma

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Related Dental Skills

Medical Terminology and Dental Diseases Chairside Assisting and Patient Communication Fluoride Treatment and Preventive Dentistry Instrument Sterilization and Infection Control OSHA Regulations and Dental office safety Dental Radiography and Film processing

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Work History

Dental Assistant Extern, Dr. Bruce Cherry, D.D.S., Arlington, TX August 2011-September 2011 Made patients as comfortable as possible in the dental chair, prepared them for treatment, and obtained dental records Handed instruments and materials to dentist, and kept patients' mouths dry and clear by using suction or other devices Sterilized and disinfected instruments and equipment, prepared tray setups for dental procedures, and instructed patients on postoperative and general oral health care Prepared materials for making impressions and restorations, expose radiographs, and process dental x-ray film as directed by dentist

Cashier, Seasonal, Over the Moon, Inc., Arlington, TX October 2010- December 2010 Created a children's sing-along CD-ROM program with their name in each song Customized entertainment print-out posters Communicated with associates and customers on a daily basis Operated all equipment necessary to perform the job Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

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Receptionist, Dog Spaw, Arlington, TX August 2008- April 2009

Responsible for scheduling appointments Promoted and sold pet grooming products Registering and discharging customer's pet

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Academic Honors and Awards

Everest College

Igniter Ambassador, April 2009 President's List, December 2010 Maintained 4.0 GPA, 2010-2011 Perfect Attendance, December 2010

Certifications/Training

Registered Dental Assistant, Test: Pending Nitrous Oxide (N2O) Monitoring, Test: 11/2011 Cardiopulmonary Resuscitation, 6/2013 Occupational Safety and Health Administration Health Insurance Portability and Accountability

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