Customer Service Manager

Shane Long

Email: ********@**********.***

Address:

City: Las Vegas

State: NV

Zip: 89103

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Award-winning Manager successful in creating and maintaining passionate, organized, and versatile teams. Driven to succeed in any situation imaginable and able to adapt to the changing of marketing trends. Experienced in creating an environment of certainty in an uncertain world.

Educational Background:

High School Dipolma from Clark High School, Las Vegas NV 1/2001 to 6/2006 (Business Management)

Job History / Details:

Executive Summary

Award-winning Manager successful in creating and maintaining passionate, organized, and versatile teams. Driven to succeed in any situation imaginable and able to adapt to the changing of marketing trends. Experienced in creating an environment of certainty in an uncertain world.

Core Qualifications

Communication Skills

Fast Learner

Hard-worker

Leadership

Strategic Planning

Training and Development

Organizational Skills

Workflow Planning

Performance Evaluations

Business Development

Quality Management

Customer Relations

Budget Forecasts

Diverse Market/Industry Knowledge

Labor Cost Controls

Time and Resource Optimization

Profit and Loss

Professional Experience

April 2012 to Current

Fedex Office Oceanside, CA

Customer Consultant

Legendary customer service, cash management, and inventory control. Packaging and shipping customer items throughout the world. Responsible for weekly retail supply order.

February 2011 to Current

CVS Pharmacy San Marcos, CA

Supervisor

Business management, legendary customer service, supervision of 1-2 staff members per shift, cash and inventory control. Training and developing new staff members to adhere to all company policies and procedures.

August 2008 to September 2009

Barnard of Nevada, Inc. Boulder City, NV

Miner

Duties included: Drill and blast hard rock shaft (25-ft-dia, 380 ft deep) and tunnel excavation (14-ft by 18-ft, 570-ft-long horseshoe)

Rock support with splitset rock bolts, grouted CT rock bolts and shotcrete. Operation of heavy machinery including mini excavators and scissor lifts. Handling of explosives including blasting caps and detonators. Ensuring all operating machines were in proper working condition before using and tagging out broken machines as necessary. Maintaining a clean and safe work environment for all crew members to ensure OSHA standards were followed. Volunteered to be a team member of the Mine Search and Rescue team for our company.

October 2006 to April 2008

Hollywood Video Las Vegas, NV

Store Manager

Business development, legendary customer service. Awarded the "Western Warrior Award" for having the only 100 percentage scored customer satisfaction store on the west coast. Staffing and employee scheduling. Hiring and training plans for new team members. Order management, inventory control and shrink prevention. Cash handling and budget forecasting.

January 2005 to August 2006

Starbucks Coffee Co. Las Vegas, NV

Assistant Store Manager

Legendary customer service, cash handling, scheduling and budget forecasting. Business development including hiring and training of new team members. Quality control and marketing to surrounding businesses. Awarded the Bravo Award for being a valuable member to the Las Vegas district.

Education

2006 Clark High School Las Vegas, NV

High School Diploma Business Management

Graduated with a 3.245 GPA.

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