Customer Service Representative
Resume:
Nakisha Rhone
Email: ********@*********.***
Address:
City: Bedford
State: TX
Zip: 76021
Country: USA
Phone: 817-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Tarrant County College, Bedford TX 1/2001 to 12/2012 (History)
High School Dipolma from Tarrant County College, Bedford TX 1/2001 to 12/2012
Job History / Details:
Profile
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Sharp problem solver
Adaptive team player
Devoted to data integrity
PeopleSoft
MRS
KoFax
Proficient with Microsoft Word
Telecommunications knowledge
Telecommunications knowledge
High customer service standards
Lotus
ODOC
Siebel
Excel & Tracer
Relevant Experience
Managed call flow with up to forty calls in queue per minute.
Exceeded corporate target for customer satisfaction for several months in a row. Responsibilities included, placing orders, processing returns, providing product and policy information, setting up new accounts, updating data, resolving payment discrepancies, scanning, indexing, filing all invoices that require an electronic copy to be assigned in PeopleSoft, and researching and acquiring invoices that had not been electronically attached to the proper PeopleSoft entry.
Professional Experience
February 2012 to Current
Agero Irving, Texas
Customer Response Agent
November 2009 to February 2011
Ally Bank Lewisville, Texas
Customer Service Representative/Online Banker
July 2009 to October 2009
State Bank of Texas Dallas, Texas
Receptionist
February 2009 to June 2009
Health Management Systems(Delta Dallas) Irving, Texas
Insurance Verifier
October 2007 to February 2009
FedEx Office(Volt) Plano, Texas
Disbursements Administrator I
July 2007 to October 2007
PFS Web(CSI Companies) Plano, Texas
Customer Service Representative
March 2007 to May 2007
Texas True Choice(CSI Companies) Plano, Texas
Office Clerk
October 2006 to February 2007
ESports(Staffmark) Coppell, Texas
Customer Service Representative
June 2003 to October 2006
MetLife Insurance Tulsa, Oklahoma
Customer Service Representative
January 1999 to May 2003
Viking Office Products Southlake, Texas
Customer Service Representative
Educational Background,
2014 Tarrant County College Hurst, Texas
Pursuing Bachelor of Arts History
Contact this candidate