Customer Service High School

Durenia Barcroft

Email: ********@******.***

Address:

City: Saugus

State: CA

Zip: 91350

Country: USA

Phone: 661-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of all types cuisine..

Educational Background:

High School Dipolma from John F. Kennedy High, Granada Hills CA 1/2001 to 6/1976 (General Studies)

Job History / Details:

Summary

Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of all types cuisine..

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

Trained in liquor, wine and food service

High-volume dining

Food safety understanding

Upbeat, outgoing and positive

Very Detail Orientated

Presents Herself Well

Works well with Co-Workers

Expert on Food Presentation

Very Attentive to Customer Needs

Accomplishments

Awarded "Outstanding Employee" in [].2004, 2007, 2009

Emplyee of The Month (3) Times

Experience

March 2003 to October 2012

KJ's Diner Westchesser, CA

Hostess And Server

Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Promptly served all food courses and alcoholic beverages to guests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Skillfully anticipated and addressed guests' service needs.

March 2001 to July 2006

Rocky Cola Palos Verdes, CA

Server

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Correctly calculated charges, issued bills and collected payments.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Maintained a professional tone of voice and words at all times, including during peak rush hours.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.

Education

1976 John F. Kennedy High Granada Hills, CA

High School Diploma

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