Customer Service High School

Dorothy Sloniker

Email: ********@************.***

Address:

City: Kansas City

State: MO

Zip: 64155

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, multi-tasking o ffice Assistant with outstanding telephone skills, scheduling and documentation skills. with over 20 years experience in a office setting. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Educational Background:

High School Dipolma from Tulsa Jr College, Tulsa OK 1/2001 to 5/1983 (Accounting)

High School Dipolma from Clinton Senior High, Tulsa OK 1/2001 to 12/2012

Job History / Details:

Career Overview

Hard-working, multi-tasking office Assistant with outstanding telephone skills, scheduling and documentation skills. with over 20 years experience in a office setting. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Skill Highlights

Meet deadline

Meets/exceeds goals

Self-starter

Typing 60 WPM

Attention to detail

Microsoft Office skills

Filing

Inventory systems

Telephone Skills

Multi-Tasking

Self-starter

Faxing

Customer Service

10 Key by Touch

Writing Donation Letters

Writing Sympathy Letters

Organized

Proofreading

Dependable

Fast Learner

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Inventory Management

Managed inventory and office budgeting for supplies for office.

Professional Experience

July 2008 to June 2012

Disabled American Veterans Kansas City, Missouri

Secretary/Receptionist

Signed in veterans to be seen, Answered phone and took messages.

Time Sheets, monthly report. Took care of incoming and outgoing mail. Kept track of daily phone calls and what forms that was processed. Copying, Faxing. Various office duties

July 2003 to June 2008

E.D.& J Trucking LLC Leeton, Missouri

Co/Owner

Accounts payable and Receivable., insurance, Semi-Truck permits and license. Multiple trucking reports including Quarterly Ifta Reports.

May 1999 to June 2003

Self Leeton, Missouri

Homemaker

I was taking care of my terminally ill mother

August 1995 to June 1999

Leeton R-X Schools Leeton, 'Missouri

Superintendent's Secretary

Typing,, filing, teacher insurance and absences, payroll when the payroll clerk was absent. All correspondence for the Superintendent, board meetings, Notary Public

November 1992 to August 1995

Hays Farms Cartage Clinton, Missouri

Secretary/Bookkeeper

Accounts payable and receivable. Payroll, reconciled bank statements, billing and fuel, multiple reports including grain reports

Education

1981 Tulsa Jr College Tulsa, Oklahoma

Associate of Applied Science Accounting

1966 Clinton Senior High Clinton, Missouri

High School Diploma General

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