Customer Service High School

Marissa Overton

Email: ********@*************.***

Address:

City: Reseda

State: CA

Zip: 91335

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant server with over 5 years experience in food and beverage. Proven ability to develop return customer business with excellent customer service. Enthusiastic and people oriented with strong interpersonal and teamwork skills.

Educational Background:

High School Dipolma from Emily Griffith High School, Denver CO 1/2001 to 5/2003 (High School)

Job History / Details:

Summary

Restaurant server with over 5 years experience in food and beverage. Proven ability to develop return customer business with excellent customer service. Enthusiastic and people oriented with strong interpersonal and teamwork skills.

Highlights

Pos and Aloha system operation

Works well under pressure

Trained in liquor, wine and food service

Food safety understanding

Highly responsible and reliable

Upbeat, outgoing and positive

Accomplishments

Recognized consistently from patrons, for admirable customer service.

Awarded well sought after shifts, reserved for exceptional servers

Successfully completed long shifts of over 13 hours with out appearing tired.

Voted best in class for initial training.

Maintained 100 percentage compliance to all standards.

Experience

September 2011 to November 2012

Pf Changs China Bistro Woodland Hills, Ca

Server

Describe menu items/ daily specials in detail and provide recommendations when requested. Accurately relay the various ingredients and cooking methods employed, handle cash, bus tables, and input orders.

May 2011 to September 2011

The Cheesecake Factory Woodland Hills, Ca

Server

Inspect the I.D of patrons to ensure minimum age requirements for consumption of alcoholic beverages are always met.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

April 2008 to May 2011

Arclight Cinemas/Cafe Sherman Oaks, Ca

Server/ Bartender

Accurately prepared itemized checks and discreetly handled payment complications, stocked service area with supplies, directed bartending operations overseeing seamless beverage service, scheduling, inventory, and customer service.

Education

2003 Emily Griffith High School Denver, Co

High School Diploma High School

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