Customer Service Sales

KRISTAN BRANDON

Email: ********@***********.***

Address:

City: Charlotte

State: NC

Zip: 28212

Country: USA

Phone: 980-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and interpersonal skills. Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively. Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives. Possess strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.

Educational Background:

High School Dipolma from TrainingPro.com, Charlotte NC 1/2001 to 11/2012 (Mortgage Pre-Licensing Course)

High School Dipolma from Bluefield State College, Charlotte NC 1/2001 to 12/2012

Job History / Details:

Career Overview

Seeking a position using my extensive knowledge and successful experience within the Customer Service Industry. CAREER PROFILE: Self-motivated, efficient, resourceful and reliable under pressure. Excellent communication and interpersonal skills. Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively. Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives. Possess strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Adaptive team player

Courteous demeanor

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

April 2012 to Current

CitiFinancial Fort Mill, SC

Collections Manager III

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit .

Accountable for reducing delinquency for assigned accounts.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Establish and maintain effective and cooperative working relationships with clients.

November 2010 to Current

Buffalo Wild Wings Matthews, NC

Server

Greet customers upon their arrival to the establishment.

Took orders, served meals, set and cleared tables and dealt with the exchange of bills and money at fast-paced bar environment.

October 2011 to April 2012

GE Capitol Retail Bank Charlotte, NC

Finance Representative

Responding to Inboud calls about credit card issues.

Meeting Sales quotas required for position held.

Assisting customers with billing inquiries.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

April 2009 to November 2009

Connextions Concord, NC

Chat Representative Specialist

Responding to customer inquiries and requests and resolved issues efficiently and professionally via web chat.

Manages multiple priorities and maintained effective results in a quota driven workplace.

Assisted in the training of new customer service representatives.

Prepared weekly sales reports for the sales team.

March 2005 to February 2008

Carolinas Medical Center Charlotte, NC

One Day Surgery Scheduler

Handled all computerized scheduling, billing and medical/insurance records management, including major carriers and Medicaid for Orthopedics, Dental, and OB/GYN, General Surgery, Urology, and Plastic Surgery patients.

Processed an average of 400 patients on weekly basis.

Maintained open lines of communication between patients, physician, staff, and laboratory personnel.

Maintained up-to-date computer based laboratory test results and patient information.

Communicated with physicians and medical support staff to determine the need for patient services.

Troubleshoot and resolved problems.

Effective at dealing with complaints.

Collected, stored and retrieved patient data.

Educational Background

2012 TrainingPro.com On Line,

None Mortgage Pre-Licensing Course

12/05 Bluefield State College Bluefield, WV

Certificate ICD & CPT Coding

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