Customer Service Sales

Randy Dale Windloss

Email: ********@******.***

Address:

City: Davie

State: FL

Zip: 33317

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Canada College, Redwood City CA 1/2001 to 1/1980 (Business Administration)

Job History / Details:

Career Overview

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Strengths

Energetic work attitude

Sharp problem solver

Active listening skills

Flexible schedule

Strong organizational skills

Top sales performer

Team-oriented

Reliable

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

April 2010 to November 2012

Sears Holdings Plantation, Florida

Assistant Auto Center Manager

Delivered excellent customer service by greeting and assisting each customer.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Completed weekly schedules according to payroll policies.

Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Addressed customer inquiries and resolved complaints.

Inspected work sites to measure dimensions, lay out work and estimate materials for each job.

Prepared sheetrock, metal and wood surfaces for painting.

Collaborated closely with designers and clients on painting projects.

April 2006 to April 2010

Self Employed Davie, Florida

Borrow My Hubby Handyman Service

Planned work and determined appropriate tools and equipment.Installed cabinets, base cabinets and crown molding.

Safely used band, circular, jig, reciprocating, chop and compound miter saws.

Cut and installed tile and linoleum flooring for residential and commercial buildings.

Calculated accurate material estimates.

Ordered materials and made material stock recommendations.

Selected lumber based on the particular species, characteristics, size, applications and applicable adhesives.

Operated power saws, planers, jointers, routers and pneumatic equipment.

Cut timber, panels and other materials according to measured dimensions.

August 1996 to April 2006

Home Depot Davie, Florida

Manager of Contractor Desk

Oversaw 4 million dollar contractor sales desk.

Recruited, managed and mentored an average of 3 new customer service representatives per year.

Developed, implemented and monitored programs to maximize customer satisfaction.

Owned team productivity metrics.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Developed rapport with the customer base by handling difficult issues with professionalism.

June 1994 to April 1996

84 Lumbar Fort Lauderdale, Florida

Assistant Store Manager/Outside Sales Representative

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Attended trade shows and sales conferences.

Responded to all customer inquiries in a timely manner.

Used networking opportunities to create successful, on-going business relationships.

Planned and organized routes within territory to maximize efficiency and time in the field.

Scheduled an average of 20 appointments per week.Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Educational Background

1980 Canada College Redwood City, California

Associate of Arts Business Administration

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