Customer Service Representative

Janae Havro

Email: ********@***********.***

Address:

City: Victorville

State: CA

Zip: 92392

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 5 years client interface experience. Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. High-energy guest service representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.

Educational Background:

High School Dipolma from Willow Park, Apple Valley CA 1/2001 to 6/2008 (General Ed)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 5 years client interface experience.

Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

High-energy guest service representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.

Core Strengths

Seasoned in conflict resolution

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Exceptional customer service

Exceptional communicator

Customer service surveys

Relationship-building

Inventory control familiarity

Customer service expert

Adaptive team player

Opening/closing procedures

Cash handling expertise

Superb interpersonal skills

Conflict resolution

Background in catering

Reliable

Staff motivation and training

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Garnered 5 stars out of 325 in customer satisfaction scores on customer quality surveys

Work Experience

June 2008 to May 2009

Ultra Star Cinemas Apple Valley, Ca

Cast Member

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Expressed appreciation and invited customers to return to the store.

Replenished merchandise shelves with items from the stockroom.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

August 2011 to July 2012

Air Force Inns Ramstein AFB, APO, AE

Guest Service Representative

Processed guest payments for room charges, food and beverage charges and phone charges.

Greeted and registered guests and issued room keys.

Recommended top dining and entertainment options for guests in the Kaiserslatern area.

Balanced all rebates and other miscellaneous charges.

Answered department telephone calls within two rings, using correct salutations and telephone etiquette.

Delivered requested items to guests' rooms.

Processed credit card transactions during the checkout process.

Referred guests to local restaurants and recommended attractions in the area.

Greeted all guests in a courteous and professional manner.

Educational Background

2008 Willow Park Apple Valley, Ca

High School Diploma General Ed

Student body government representative

Continuing education in business management

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development

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