Customer Service High School
Resume:
Ivette Vega-Bradley
Email: ********@********.***
Address:
City: Elizabeth
State: NJ
Zip: 07202
Country: USA
Phone: 908-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated and patient-focused healthcare professional with extensive experience in patient relations activities. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service reputation for attention to detail, accuracy, and creative problem solving. Demonstrate success in relationship management, with ability to quickly build genuine rapport.
Educational Background:
High School Dipolma from Our Lady of Good Cousel, Newark NJ 1/2001 to 6/1981 (Business Administrative)
High School Dipolma from Our Lady of Good Counsel High School, Newark NJ 1/2001 to 12/2012
High School Dipolma from Newark Business Training Institute, Newark NJ 1/2001 to 12/2012
Job History / Details:
Professional Profile
Motivated and patient-focused healthcare professional with extensive experience in patient relations activities. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service reputation for attention to detail, accuracy, and creative problem solving. Demonstrate success in relationship management, with ability to quickly build genuine rapport.
Qualifications
Bilingual English-Spanish
Patient Relations and Counseling
Notary Public
Settlement Negotiation
Conflict Management
Investigation and Analysis
Microsoft Excel
Microsoft Word
Microsoft Outlook
Experience
Current
NEWARK BETH ISRAEL MEDICAL CENTER Newark, New Jersey
Administrative Assistant
April 2008 to May 2012
The Lung Transplant Department
Administrative Assistant
Provided administrative support to the program with a wide range of duties. Scheduled patient's appointments, answered telephone, registered patients.
Kept a monthly time line for the state to review, collected payment for services rendered and prepared necessary paperwork for visit.
Reconciled visits to charge entry on a daily basis and took appropriate steps to insure that all visits and procedures have been appropriately billed.
August 2008 to January 2009
Department Secretary
Performed a wide range of duties, worked with patients and other team members in assessing health care needs, participated in carrying out the providers' plan for patients.
Scheduled patient's appointments, answered telephone, registered patients and prepared necessary paperwork for visit.
Obtained pre-certifications and pre-authorizations for visits and surgeries in accordance with insurance requirements. Reconciled visits to charge entry on a daily basis and took appropriate steps to insure that all visits and procedures had been appropriately billed.
April 2008 to July 2008
Patient Access Representative
Patient scheduling, greeting, registration and collections as well as assuring that the patient's experience in the practice was positive and provided check-out services at the conclusion of the visit.
Conducted patient interviews to determine the type of insurance coverage or payment. Assured that all referrals were collected and reviewed prior to service and assured all registrations were complete and accurate.
Secured information relevant to patient's financial type such as employment, Identified all self-pay, Charity Care, Medicaid patients immediately for appropriate registration and / or follow-up.
August 2005 to July 2006
DEPARTMENT OF HEALTH AND HUMAN SERVICES Newark, New Jersey
Senior Program Analyst
Oversaw (4) - HOPWA & (7) - Ryan White Agencies. Responsible for the effectiveness of current and/ or projected operating programs. Provided information and advice to agency directors, managers and staff members. Conducted site visits to ensure proactive recommendations are implemented. If non-compliant, written reports are executed, forwarded to respective agency and filed for further review and process.
Assessed program records, expenditures and monthly reports to make certain that agency expenditures are incompliance according to the projected monthly amount.
Identified problems and develop clarification for the agency to utilize. Recommended program objectives and allocated programs resources reallocating funds for agency. Gave full participation in and completion of Ryan White/HOPWA contracting processes with proper knowledge and understanding of assigned programs with timely collection and submission of document. Identified actual or potential problems areas.
March 2004 to December 2004
UMDNJ Newark, New Jersey
Patient Services Representative II
Patient scheduling, greeting, registration and collections, as well as assuring that the patient's experience in the practice was positive. Provided check-out services at the conclusion of the visit.
Conducted patient interviews to determine the type of insurance coverage or payment. Secured information relevant to patient's such as of employment, salary & financial.
Identified all self-pay, Charity Care and Medicaid patients immediately for appropriate registration and or follow-up. Assured that all referrals were collected and reviewed prior to service. Assured that all registrations were complete and accurate, and that all pertinent data is present.
March 1996 to October 2003
NEWARK BETH ISRAEL MEDICAL CENTER Newark, New Jersey
Patient Representative
Addressed non-medical concerns and special needs of patients and their families regarding quality of care, including but not limited to, patient satisfaction, complaint investigation and resolution, lost/damaged property settlement negotiation, and insurance billing issues.
Served as a resource to clarify policies, processes, and procedures of the hospital for patients and families, as well as an advocate working with other departments to bridge any communication gaps between patients and hospital staff. Advised patients of their legal rights to request restrictions under the privacy law (HIPPS): Offered bereavement counseling to families/significant others experiencing psychosocial stressors related to death, dying or catastrophic diagnosis.
Conducted training sessions for nursing units and new employees focusing on issues of cultural sensitivity, age-specific competency, and patient rights. Served as medical translator for Spanish-speaking patients and their families.
Education
Beth Israel Medical Center,
HIV Certification
Our Lady of Good Counsel High School,
High School Diploma Business Administrative
Newark Business Training Institute,
Certificate in Business Administration
Contact this candidate