Customer Service Manager
Resume:
AJ Banores
Email: ********@***********.***
Address:
City: West Haven
State: CT
Zip: 06516
Country: USA
Phone: 203-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Educational Background:
High School Dipolma from Platt Regional Vocational Technical High School, Milford CT 1/2001 to 6/1997 (Plumbing and Heating)
High School Dipolma from University Of Phoenix Online, Milford CT 1/2001 to 12/2012
Job History / Details:
Executive Summary
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Core Qualifications
Operations management
Inventory control
Policy/program development
Cross-functional team management
Staff training
Supervision and training
Skilled negotiator
Computer-savvy
Calm under pressure
Complex problem solving
Natural leader
Cost reduction
Procedure development
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Markdown/promotional procedures
Basic math aptitude
Independent worker
Pipefitting processes expertise
Accurate cash handling
Team-oriented
Commission sales
Reliable
Flexible schedule
Recruiting and interviewing
Sales professional
Staff development
Sound judgment
Business analysis
Risk management
Forecasting
Performance tracking and evaluation
Decisive leader
P&L management
Human resources management
Cost estimating
Team building
Employee engagement
Persuasive
Powerful negotiator
Adaptable
Leadership mentoring
Conflict resolution
Tactical execution
Strong organizational skills
Active listening skills
Store maintenance ability
Inventory control familiarity
Customer service expert
Telecommunication skills
Visual merchandising proficiency
Opening/closing procedures
Quality production
Drainage systems repair
Air and water piping systems
Time management
Exceptional leader
Professional Experience
August 2009 to December 2012
Leslies Pool Mart Inc. Fairfield, CT
Store Manager
Managed team of 2-6 professionals. Surpassed revenue goals in twelve consecutive quarters. Initiated program that standardized employee training and led to increase in customer satisfaction by 80 percentage .Increased profits by developing, initiating, and managing day to day operations.Served as mentor to junior team members.
August 2008 to August 2009
Malangone Plumbing West Haven, CT
Plumbing Apprentice
Performed pipe fabrication, installation and fitting according to proper specifications.Identified and located required tools prior to starting each project.Inspected pipes and piping systems to assess their quality and condition.Installed and replaced water heaters, drain pipes and water supply lines.Cut and beveled piping using cutting torches, saws and threading machines.Maintained tools and equipment to keep them in excellent working condition.Followed relevant codes, regulations and safety techniques.Performed emergency on-call work hours during the evening, weekends and some holidays.Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.Operated equipment such as cutting torches, threading machines, grinder, beveling machines and round-up clamps.Installed and inspected new and existing plumbing lines up to 8 inches in diameter.Installed and repaired gas lines and hot and cold water lines.Cut openings in walls and floors to accommodate pipe and pipe fittings.Cleaned drains and plumbing fixtures.
April 2006 to August 2009
Recreation Showroom Orange, CT
Sales Person
Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Processed up to 50 customer orders per day.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
August 2005 to April 2006
Homer C. Godfrey Co. Bridgeport, CT
Yard Worker / Customer Service
Answered customers' questions regarding products, prices and availability.Emphasized product features based on analysis of customers' needs.Acted as customer liaison between sales management and personal accounts.Responded to all customer inquiries in a timely manner.Collaborated with members of other departments to complete sales transactions.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.
June 2004 to June 2005
Onyx France Inc. WoodBridge, CT
Warehouse Supervisor
Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Resolved service issues in a timely manner, including coordinating and processing returns.Oversaw warehousing and storage practices and housekeeping.Received incoming shipments and reviewed contents against purchase order for accuracy.Followed proper selection procedures as established by the company.Transported goods from racks, shelves and vehicles.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Worked at a rapid pace to meet tight deadlines.Verified and recorded the count and condition of cargo received.Banded, wrapped, packaged and cleaned equipment.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.Assembled product containers and crates.Packed containers and re-packed damaged containers.Cleared damaged items and loaded freight.
June 1997 to April 2000
Uhaul Of Connecticut Orange, CT
Store Manager
Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Identified key growth opportunities for the business through Profit and Loss statements.Capitalized on industry changes to maximize company revenue.Managed the day-to-day tactical and long-term strategic activities within the business.Recruited and hired new staff.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Education
1997 Platt Regional Vocational Technical High School Milford, CT
High School Diploma Plumbing and Heating
University Of Phoenix Online,
Computer Sciences and Networking
Affiliations
Captained successful dart teams out of the New Haven Dart League. (NHDL)
Captained successful billiard teams out of the American Pool Players Association of Connecticut. ( APA of CT)
Two time winner of the Leslie's President club program.
Was acknowledged for Leslie's President club while in acting Manager position.
Certified Pool Operator certificate from National Pool and Spa Foundation. (CPO)
OSHA certified forklift operator.
Was given several accommodations from upper management and customers for superior customer service.
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